BDC Service Liaison

Homosassa, FL 34448

Posted: 04/11/2025

Employment: Full-time

Pay: 15.00-18.00/hr

Department: Service

Experience: Intermediate

Company Description

Dimmitt has served the Florida Gulf Coast for over 100 years building generations of loyal customers and associates that have helped us get where we are today. Legacy, history, and lifestyle automotive are ingrained into the Dimmitt name, and Richard Dimmitt has proudly represented the family with an area network of dealerships spanning from Crystal River in the north, to St. Petersburg and Sarasota in the south. Join us today and let Dimmitt be the key to your success!

Job Description

POSITION RESPONSIBILITY: The Service Liaison is responsible for receiving all inbound customer calls to schedule service appointments. He/she is also responsible for coordinating the daily responsibilities of the courtesy drivers.

Essential Duties And Tasks

• To model by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community. To live by the Standards of Excellence set forth by Dimmitt Automotive Group.
• Maintain liaison with volume customers, such as fleet owners or leasing companies.
• Make outbound phone calls to engage with customers and promote internal services and/or current programs.
• Maintain department correspondence and files.
• Administer alternate transportation programs.
• Resolve customer problems and complaints.
• Maintain service reservations system.
• Make reminder calls to customers in advance of their reservation.
• Greet customers, assign sequence numbers, obtain and verify customer and vehicle data, and retrieve vehicle history files.
• Route appropriate customers to quick-service operations.
• Maintain housekeeping and organization of personal work area.
• Schedule daily activities for all courtesy drivers.
• Other duties as assigned.
  
  

JOB REQUIREMENTS. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.

Ability To

• Create a safe work environment where everyone is treated with dignity, compassion and respect.
• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive and focused on quality improvements.
• Work effectively with staff, customers and all levels of management.
• Present a positive and professional image to customers, staff and vendors.
• Manage multiple projects and duties simultaneously.
• Meet critical deadlines.
• Ability to read and comprehend instructions and information.
• Communicate both in writing and in person.
• Maintain close working relationship with service advisors and technicians on scheduling of repairs and quality control.
• Show professional approach towards customers, co-workers and public at large.
• Demonstrates adherence to company procedures.
• Use a computer and a calculator.
• Be trained on service department's computer system.
  
  

Qualifications

Education/Training

High School diploma or the equivalent

or one to three months of related experience/training.

or the equivalent combination of education and experience.

Valid in-state Driver's license and good driving record

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
  
  

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service