What are the responsibilities and job description for the Client Relations Representative position at DIMOND BROS INSURANCE?
Client Relation Representatives are the front-line liaison between our company and its current and potential customers. The successful candidate will be able to provide exemplary customer service, effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. This position is phone focused, so, phone skills, including familiarity with complex or multi-line phone systems is a desired skill.
- Provide exceptional customer support through effective communication and phone etiquette while managing multi-line phone systems.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
Our benefits include:
- Health Insurance
- Vision & Dental Insurance
- Disability Insurance
- 401(k) & matching
- Paid time off
- On-the-job training
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Multi-line phone systems: 1 year (Required)
Ability to Relocate:
- Springfield, IL: Relocate before starting work (Required)
Work Location: In person
Salary : $15
