What are the responsibilities and job description for the Director of Ecommerce position at Dimond Connect?
Our client in the personal care industry is hiring a Director of E-Commerce!
The ideal candidate will be responsible for managing our client's online sales and presence, optimizing the customer journey, and enhancing the overall digital shopping experience.
Duties :
Work with developers to update our client's DTC website as needed
Strategize, create, test, and schedule emails and SMS messages to send out to customers
Optimize customer journey
Increase retention of customers.
Handle priority customer service tickets
Experience :
Minimum of 3 years of eCommerce work experience at a company doing more than $10 million in sales annually.
Experience with Klaviyo
Experience with an eCommerce platform, such as Shopify or WooCommerce
Skills :
Demonstrated experience and knowledge in driving the reach and growth of a consumer-packaged good brand in the digital space and successfully managing a P&L
An entrepreneurial spirit with a bias for action and problem-solving is necessary to be successful in this role
Successful working in a lean environment
High energy and capable of easily multi-tasking and context-switching in a fast-paced and ever-evolving organization
Experience managing a team of agencies or direct reports
Strong communication and presentation skills, with the ability to effectively communicate complex ideas
Deep understanding of how different media channels work together
If you are a tech-savvy professional with a passion for e-commerce, digital marketing, and analytics, we encourage you to apply.
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