Director of Ecommerce

Our client in the personal care space is hiring a Director of eCommerce!

We are seeking a Director of eCommerce to join our growing team. The ideal candidate will be responsible for managing our online sales and presence, optimizing the customer journey, and enhancing the overall digital shopping experience.

Duties:

Optimize Journey

• Oversee the development and maintenance of our e-commerce platform, ensuring optimal performance, user experience, and seamless navigation
• Work with our developer to update our website and launch new digital products to grow our business, ensure optimum performance, and increase our conversion rate

Retain and Convert

• Manage and optimize our email and SMS campaign strategies to help convert new customers and retain existing customers

Data Analysis & Reporting

• Use data-driven insights to identify trends, optimize sales performance, and inform strategic decisions

Customer Service and Operations

• Lead our customer service team to ensure best practices, fast response times, and empathetic customer service.
• Work with our operations team to align forecasts and promotional events

Experience:

Required

• 4 days in office is expected within the first few months as we get on the same page. Within 6 months, we can move to a more hybrid work environment.
• Minimum of 3 years of eCommerce work experience at a company doing more than $10 million in sales annually on its DTC website.
• Minimum of 2 years experience with Klaviyo
• Minimum of 2 years experience with an eCommerce platform, such as Shopify or WooCommerce
• Desire to grow aggressively

Ideal

• Experience at an ecommerce team with fewer than 20 employees
• Experience with conversion rate optimization

Skills:

• Demonstrated experience and knowledge in driving the reach and growth of a consumer-packaged good brand in the digital space
• An entrepreneurial spirit with a bias for action and problem-solving is necessary to be successful in this role
• Successful working in a lean environment
• High energy and capable of easily multi-tasking and context-switching in a fast-paced and ever-evolving organization
• Bachelor’s Degree in Business, Analytics, Marketing, Communications, Advertising; OR equivalent professional work experience
• Strong communication and presentation skills, with the ability to effectively communicate complex ideas
• Deep understanding of how different media channels work together

If you are a tech-savvy professional with a passion for e-commerce, digital marketing, and analytics, we encourage you to apply.