Dispatcher

Dispatcher

Campus Security

Tsaile Campus

Duty Schedule:

24/7

Summary/Objective of Position:

The duties required to become a dispatcher include recording, maintaining files, records of
work services performed, customer request and other dispatch information. They are also
responsible for overseeing all communications within the specified area, preparing daily
work, monitoring the cameras, CAD system and radio calls advising about traffic problems
like incidents, construction areas, weather conditions, and other types of hazards.
Dispatcher is the lifeline to all patrol officers.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills,efforts, requirements or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

40% Receives and records public requests for service calls to Security Officers using a two-way radio. Reads
posted order to ascertain personnel requirements and notifies officers of work assignments changes in
instructions by telephone. Answers routine questions form the public direct requests for other information to
designated personnel. Dispatcher uses Computer Aided Dispatching (CAD) system; they will be able to
understand its features and use the system to log and keep records management of all calls for service by
assigning event number. Dispatcher will input crime incidents to the CAD system. To familiarize with Jeanne
Clery Act.
30% Maintains daily log for call for services, messages, facility requests, residence patrol, updated schedules,
housing lists. Crime logs will be maintained monthly. Parking permits issued to students, Staff/Faculty and keep
track of receipts and application received.
10% Maintain a professional uniform appearance by insuring they wear a clean issued uniform, polished
name plate, and boots. Practice good grooming standards and follow all DCPD Standard Operation Policy.
Maintain high ethical conduct are above reproach and would not bring Dine' College into disrepute. Follow
College Policy as written in the Personnel, Policies, and Campus Police Standard Operating Procedures Manual.
Perform rotating shift schedules including holidays as needed.
10% Public relations: Interacts in a friendly and professional manner to students, staff/faculty, contractors,
visitors.
10% Dispatchers will maintain compliance with CDC guidelines and Dine' College protocols. They will assist
with Health screening during special events, special meetings, and when contractors are on campus after hours,
weekends and holidays. Be able to multi-task by surveillance of security cameras and features of the security
surveillance cameras.

QUALIFICATIONS

Education & Experience

Minimum:

High School diploma or GED certificate

Preferred:

AA degree, and or FLETC telecommunications training, 1 st responder course.

Knowledge:

Dispatcher should have knowledge of local or regional geographical information relevant to the job. They should also
be familiar with the telephone communication techniques. Dispatcher need to be familiar with basic computer
software, since entering, accessing or retrieving date will be a significant part of the job. They will familiarize with
security camera system.

Skills:

Dispatchers need to be able to actively listen to various types of communications message transmitted. The need to
be able to orally express themselves in an appropriate and professional manner, and should have good judgement
and decision-making skills in order to guide worker and work crew to correct locations. Being able to manage time
correctly can save a dispatcher a lot of trouble guiding coworkers. Information-ordering skills, problem-sensitivity
skills, speech clarity and reading comprehension skills are also helpful skills for a dispatcher to have, as well as
excellent communication skills.

Abilities:

Dispatcher will have the ability to know Federal, State, and Tribal Criminal and Traffic laws, i.e. Protection orders,
warrants, traffic citations and arrest. Dispatcher will identify complex problems and review related information to
develop and evaluate options and implement solutions. The dispatcher will manage own time and the time of others.
They will have the ability to listen to and understand information and ideas presented through spoken words and
sentences.

Physical Requirements, Work Environment & Travel:

Dispatcher have to deal with hectic working conditions when call volumes, have to deal with anxious and afraid
callers. Dispatchers have to sit for long periods of time and have to spend most of their work watching security
cameras, which can often lead to back discomfort and eye strain.

Other Requirement(s):

Oral fluency in Navajo is highly desirable, but not mandatory.