Employee Experience Manager

We are seeking a highly skilled and proactive Employee Experience Manager to join our team. This role will be responsible for managing day-to-day employee relations, ensuring a positive work environment, administering employee engagement surveys, conducting employee terminations when necessary, and providing training on best practices for employee matters. The ideal candidate will have strong interpersonal communication skills, conflict resolution expertise, and a passion for creating a high-performance workplace culture.

Key Responsibilities

• Employee Relations Management
  • Serve as the primary point of contact for all employee relations matters, addressing employee concerns and resolving workplace conflicts in a professional and timely manner.
  • Provide guidance to managers and supervisors on handling employee issues, disciplinary actions, conflict resolution, and best practices in mitigating risk and handling sensitive employee matters.
  • Investigate employee complaints and allegations of workplace misconduct, ensuring confidentiality and compliance with company policies.
  • Stay current on labor laws, industry trends, and best practices related to employee relations.
• Terminations & Disciplinary Actions
  • Lead the process of employee terminations, ensuring compliance with legal requirements and company policies. Conduct terminations in a fair and respectful manner, while maintaining a professional and compassionate approach.
  • Work closely with the HR team and management to ensure that proper documentation is maintained for all disciplinary actions.
• Training & Development
  • Develop and implement training programs on employee relations best practices, focusing on conflict resolution, communication skills, and maintaining a positive workplace culture.
  • Train managers and team leaders on how to effectively handle employee concerns, performance management, and legal requirements related to employee relations.
  • Conduct regular workshops and seminars to ensure employees are informed of company policies, labor laws, and ethical standards.
• Employee Engagement & Retention
  • Coordinate employee engagement surveys and provide actionable insights to leadership based on feedback.
  • Assist in developing and administering employee recognition and reward programs to improve morale and retention.

Qualifications

• Education: Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Experience:
  • Minimum of 5 years of experience in Human Resources or Employee Relations, with at least 2 years in a role focused on employee relations
  • Proven experience conducting investigations and managing disciplinary actions or terminations.
  • Experience with conflict resolution, performance management, and legal compliance related to employee matters.
• Skills:
  • Strong interpersonal and communication skills, with the ability to effectively manage relationships at all levels of the organization.
  • Ability to maintain confidentiality and handle sensitive employee issues with professionalism and empathy.
  • Strong organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Knowledge of hospitality industry operations and the unique employee challenges within the sector.
  • Proficient in HR software and Microsoft Office Suite.

Physical Demands & Work Environment

• This position may require occasional travel to various properties or locations within the organization.
• Ability to work in a dynamic, fast-paced hospitality environment.
• Flexibility to work varied hours, including evenings, weekends, depending on business needs.

Salary : $80,000 - $90,000