What are the responsibilities and job description for the Warranty Administrator / Sales Support position at Dinex Emission, Inc.?
Ignite your career at Dinex Group, where innovation meets opportunity. Join our passionate team and be part of a global movement that transforms the heavy-duty vehicle industry. We are seeking driven, dynamic individuals who are eager to challenge the status quo, embrace cutting-edge technology, and make a meaningful impact. If you're ready to shape the future and drive sustainable change, this is your chance. Join us now and be at the forefront of tomorrow's innovation!
We are excited to add a Warranty Administrator/ Sales Support role to our growing team at Dinex Emission! This is a full-time, in-person position located in Dublin, GA.
The Warranty Administrator/ Sales Support will provide customer support and handle daily warranty claims.
Duties & Responsibilities:
- Respond to phone and email inquiries, providing accurate information and clear explanations.
- Maintain high standards of customer service, fostering trust through open and engaging communication.
- Efficiently manage customer orders, requests, emails, and questions, adhering to Dinex procedures and guidelines to ensure excellent service and customer experience.
- Optimize customer service and speed in handling warranty claims and returns processes.
- Process warranty claims promptly, assisting customers throughout the entire claims process.
- Prepare and process warranty documentation, ensuring all required criteria are met and verified.
- Update the system with appropriate credits and ensure accurate record-keeping.
- Coordinate the shipping of parts to the factory, distributor, or for disposal as needed.
- Stay aligned with updated standards and solutions provided by Dinex (e.g., TecCom, Web-shop).
- Be proactive in supporting sales efforts and company campaigns.
- Stay informed about new product features and launches.
- Adhere to company procedures, guidelines, and policies.
- Perform additional duties as assigned.
Skills & Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is preferred.
- Enjoys problem solving and customer service
- Proven work experience as a Warranty Administrator or Sales support associate
- In-depth understanding of sales principles and customer service practices
- Good knowledge of MS Office package
- Communication skills
- Analytical and multitasking skills
- Detail oriented and ability to work with data in a structured way
- Teamwork and motivational skills
PHYSICAL REQUIREMENTS/ WORK ENVIRONMENT
This position is primarily office-based. Standard working hours with some flexibility required during peak periods.
Benefits:
- 401K
- 401K matching
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Flexible spending account
- Life insurance
- Paid time off
- Paid holidays (10 days)
In the Pursuit of product excellence, Dinex Emission takes its corporate values to heart. We implement these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork, learn and adapt, excellence and innovation.
For a deeper dive into our corporate culture, please visit our website @ https://www.dinexemission.com
