What are the responsibilities and job description for the Guest Service Supervisor position at Dinosaur Outpost?
Dinosaur Outpost is seeking a dedicated and friendly Supervisor to join our team! This role is essential in providing exceptional service to our guests and Rangers. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Job Duties Include But Not Limited To The Following:
Supervisor responsibilities at Open:
- First member to arrive and activate venue.
- Open cash drawers for admission area and retail area.
- Set up activities in all venue areas.
Supervisor responsibilities at Close:
- Last member to exit venue and deactivate venue.
- Close cash drawers for admission area and retail area.
- Walk venue prior to exiting to ensure all secure.
Floor Responsibilities:
- Address colleagues, management and guests respectfully.
- Provide a welcoming and positive attitude toward all guests.
- Engage with guests to enhance experiences.
- Uphold zero-tolerance for negativity.
- Active listening and follow-through of management's day-to-day operational requests.
- Successfully operate all areas in the venue.
- Cover colleagues breaks as requested.
- Assist management with special events, birthday parties and venue promotions.
- Monitor inventory supplies and merchandise - coordinate the reordering with management.
- Listen and respond to colleagues' feedback, concerns and suggestions.
- Communicate all feedback with management.
- Assist management in the progressive verbal and written disciplinary actions of colleagues as needed.
- Perform duties throughout the venue as requested from management.
- Perform cleaning duties as requested.
Pay
- The hourly rate is $21.00 per hour.
Status
- This is a full-time position.
Workdays / Hours
- Schedule will vary weekly to accommodate business needs. Must be able to work Saturday and Sunday.
Venue Requirement
- Maintain a Southern Nevada Food Handler Safety Card.
Employee Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401K Matching
Required Education
- High School Diploma
Required Experience
- 2 years supervisory role
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work Location: In person
Salary : $21