What are the responsibilities and job description for the Intensive Case Manager position at Diocese of Camden?
SUMMARY: The Intensive Case Manager (ICM) works with people referred through the Board of Social Services, who are receiving public welfare benefits through Temporary Assistance to Needy Families (TANF) and General Assistance (GA), who are nearing the lifetime limits of their benefits, and enrolled in Supportive Assistance to Individuals and their Families (SAIF). The ICM seeks to accompany marginalized people on the path to self-sufficiency, unburden them from the rules and scrutiny of the public welfare system, and bring them into full participation in society by helping them experience the value and dignity of employment. When employment is not realistic, the ICM seeks to ensure that the marginalized are connected with as many resources as possible to protect their safety and ensure their rights.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reflect the mission and vision of Catholic Charities in every encounter with and on behalf of clients
- Receive and review new client intake information from the Board of Social Services (BoSS) on a monthly basis
- Conduct and document comprehensive client assessments utilizing a trauma-informed interviewing style
- Assist clients in the development of an individualized service plan (ISP) that utilizes their strengths and interests, and moves them toward employment
- Assess clients’ barriers toward employment and make necessary referrals to assist in addressing those barriers in a manner that protects the vulnerable
- Outreach to clients a minimum of twice monthly to ensure movement toward the goals they have set in their ISP; make home visits as necessary to engage clients
- Document all in-person and phone contacts with client such that it adequately and accurately reflects the interaction, progress toward the clients’ goals, challenges in accomplishing the goals, and next steps
- Communicate to the BoSS any client non-participation in program activities
- Complete a monthly report that documents all efforts in communicating with clients and movement toward their goals
- Monitor clients’ time in the program and ensure client is aware when they near time limits and the consequences of such
- Attend meetings with State and County officials related to client time limits and be a fair and strong advocate for clients during those meetings
- Assist in the planning and actualization of trauma-informed activities for clients that assist in moving them toward self-sufficiency
- Seek out and share employment opportunities for clients
- Provide or identify employment support to clients on an as-needed basis
- Enhance professional growth and development through participation in educational programs, emergent literature and research, in-service seminars and workshops, etc., in accord with professional licensure standards and requirements.
These statements describe the general nature and level of performance expected in this position. They are not intended to be construed as an exhaustive list of all duties and skills required.
REQUIRED QUALITIES
- Compassionate
- Ethical
- Self-directed
- Organized
QUALIFICATIONS
- Bachelor’s degree in social work or another a human services field
- Commitment to the mission of Catholic Charities
- Experience providing case management services is preferred
EDUCATION AND/ OR EXPERIENCE
Minimum of a Bachelor’s degree in Social Work or other human services field. Some exposure to Trauma-Informed Care and/or Motivational Interviewing is beneficial.
SUPERVISORY RESPONISBILITIES:
The ICM may be asked to provide support and information to interns in a Bachelor of Social Work program.
WRITTEN AND VERBAL SKILLS
Must:
- be able to express self in a clear and concise manner and be able to communicate program requirements to clients effectively
- be able to communicate with clients in a manner that conveys genuine concern
- have proper English proficiency to complete client documentation and reports to government entities
Bi-lingual in Spanish is a plus
COMPUTER SKILLS
Must be:
- adept at Microsoft Office products including, Outlook, Word, and Excel
- able to navigate the world wide web for resources to benefit clients
- able to utilize internal databases and databases utilized by the Board of Social Services
MATHEMATICAL SKILLS
Sufficient to compute time used and time remaining in the SAIF program.
PHYSICAL DEMANDS
Must have the:
- manual dexterity appropriate to use of personal computer is expected
- ability to make home visits to off-site locations
WORK ENVIRONMENT
This position is housed primarily at Catholic Charities’ office at 1845 Haddon Avenue. The building is a clean, well-lit and secure facility. Intensive Case Managers providing services for Gloucester County or Burlington County are required to maintain a regular presence at the respective Boards of Social Services. These, likewise, are secure and well-lit facilities.
Contact with diverse clients and families in a wide variety of settings can be expected. Home visits may be required. This position is subject to varying and unexpected situations, crisis and emergencies. Consequently, we are committed to promoting a trauma-informed work environment that focuses on promoting self-care and safety planning
Visits to the Board of Social Services are to be required.
Please submit resumes to hr@camdendiocese.org.
