Director of Operations

Overview

As Director of Operations for Diptyque Americas (USA, Canada and LATAM), you will be responsible for supporting the brand’s growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams, as well as 3PL and Global Operations teams.

The Director of Operations will lead and develop a high performing team of professionals – setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration. The Director of Operations will seek constant optimization and will foster collaboration with all stakeholders. This role will be accountable for the key logistics KPI`s and annual financial budget.

This position is based in our NYC office reporting to CFO/COO.

Missions and responsibilities:

Demand and Supply Planning

Lead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planning

Supervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Retail, Retailers, Travel Retail and Distributors), animating the process with all stakeholders (sales, marketing and finance) and ensuring continuous improvement in the forecast accuracy

Manage purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprint

Develop and maintain seamless relationships with HQ teams

Explore and implement best-in-class and innovative solutions to improve demand and supply planning processes

Identify demand forecast risks and develop effective mitigation plans

Assist in developing annual budgets and building cost-effective initiatives

Logistics (Transport and Warehouse)

• Design logistics blueprint to support ambitious brand growth and drive efficiency (identify and assess the best 3PL partners, transport partners, etc.)
• Work closely with local partners and the Global Logistics team to optimize costs for inbound and outbound flows
• Lead and manage the relationship with the existing 3PL to drive continuous service improvement and efficiency gains
• Develop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives, in collaboration with Diptyque teams, customers and suppliers

Systems and reports

• Continue to improve the IT solutions to support the business and improve process efficiencies
• Optimize Business Intelligence and reporting solutions to support decision-making

Team management and development

• Manage, Develop, Empower and Retain a team of 3 direct reports and a team 6 in total
• Adapt ways of working to support Diptyque growth and ambitions

The successful candidate will:

• Deep and proven experience (10 years) working in businesses requiring an exceptionally high level of business and financial acumen
• Understanding of the drivers for cost control and inventory management
• Proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals
• A leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiency
• Experience in end-to-end supply chain leadership at companies of scale and known for having best-in-class operations
• Experience scaling up supply chain operations on a local level
• Experience in working in an international environment
• Passion for finding and implementing sustainable supply chain solutions