Customer Service Representative (CSR)

Do you truly enjoy helping people, solving problems, finding answers and having an overall positive impact on someone’s day? You should only apply for this opportunity if you can thrive in a fast-paced environment, keep a calm demeanor, and maintain a positive attitude even on extra busy days.

DiRAD CSR’s answer inbound calls from residents who have inquiries related to their utility services, including but not limited to:

• General account information
• Payment arrangements
• Emergency calls
• Trouble/Maintenance

Required Qualifications

• High School Diploma or GED
• Customer service experience
• Computer & software application experience
• Confidentiality

Preferred Qualifications

• Experience in a call center environment
• Skills - Time management, Professionalism, Multi-tasking
• Abilities – Dependable, accountable, proactive, professional, courteous

What potential candidates can expect:

Pre-Hire and Post Hire Requirements & Perks

• Background Check
• Pre-employment & Random PHMSA drug testing (DOT Regulated – includes Marijuana)
• Approx 12 weeks onsite for training & nesting in Clifton Park
• Work from home post training/nesting
• Quiet, Distraction Free Work Environment once working from home
• Reliable High Speed internet connection while working from home

Compensation, Benefits, Perks:

• Compensation starting at $19.00/hour plus performance incentives
• Medical/Dental/Vision Insurance
• Life Insurance and other Voluntary Benefits available
• Paid Time Off
• 401(k) with Company Match
• Sign on bonus paid after completion of training & probationary period
• 12 Observed Holidays

DiRAD’s leadership team is committed to providing you with the necessary training to be successful in your role as a Customer Service Representative.

About DiRAD Technologies, Inc.

DiRAD Technologies, Inc is expanding at a record pace, and we're looking for talented people to join our team. We're a leading provider of call center software and solutions and always on the cutting edge of technology. Our team is passionate about customer service, and we're committed to helping our customers achieve their goals.

We encourage you to apply if you're looking for a challenging and rewarding career. We offer an environment that is professional yet laid back; a think-tank culture where ideas are freely exchanged, and adventures with “bleeding edge” technology are encouraged. Change is mandatory, fancy clothes are optional, and egos are left at the door.

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The base pay for this position starts at $19.00 per hour. The compensation offered is considerate of a wide range of factors, including but not limited to skills, qualifications, and experience. We comply with local wage minimums and this position is eligible for incentive-based compensation if all criteria is met.

DiRAD Technologies, Inc. is proud to be an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

We are committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at hr@dirad.com.