What are the responsibilities and job description for the Operation Manager position at Dircks Moving & Logistics?
When you join the Dircks team, you become part of the fastest growing Moving & Logistics company. We know that happy employees make better employees, which is why Dircks provides the opportunity to earn excellent wages and benefits that include 401(k) plans, medical insurance, and great onsite perks. Dircks Moving & Logistics is seeking an Operations Manager who will be involved in interactions with our customers, Operations, and Customer Support while ensuring we deliver the highest quality service to our customers.
WHAT YOU’LL BE DOING:
- Developing and implementing SOPs to standardize best practices and continually improve operations.
- Ensure all documentation and WMS are audit ready.
- Manage employee scheduling.
- Ensuring that goods are received into WMS correctly.
- Reporting on warehouse activity to customer and management.
- Acts as first point of contact for customer escalations.
- Works with sales and operations to ensure delivery of services offered.
- Participates in annual budgeting.
- Manages P&L for location.
- Partners with HR department on training and development of team, including reviews, discipline, hiring, and termination decisions.
- Works with VP of Logistics to ensure proper staffing, budgeting, maintenance, and management goals are met.
- Manages safety program for the branch.
- Performs regular warehouse inspections, recommending space allocation, and procedure changes to the VP of Logistics.
- Inventory reconciliation. Investigating inventory issues, including customer discrepancies, damage, or missing product.
- Manages facility and equipment maintenance, ensuring equipment and facility are operational.
COMPETENCY to perform the job successfully, an individual should demonstrate the following competencies:
- Judgment and decision-making ability
- Problem-solving and analytical ability
- Superior organizational skills, experience implementing 5S preferred
- Demonstrated integrity and ethical standards
- Experience in continual improvement initiatives
- Manages time effectively and adapts quickly to changing priorities
- Accuracy and attention to detail
- Team player who works productively with wide range of people
- Comfortable in fast-paced environment
- Knowledge of logistics, including carriers, shipping policies and procedures
- Strong leadership, motivation and managerial skills
- Strong project management and multi-tasking skills
- Effective listening, verbal and written communication skills
- Experience implementing and maintaining safety initiatives
- Demonstrated success managing inventory, including auditing, forecasting and planning
- Experience managing warehouse design and facilities
- Able to perform business math (basic algebra, compute rate, ratio, etc.)
- Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software
SYSTEMS WE USE:
- MoversSuite
- MS Warehouse
- Paycor
- HOD
- Whiparound
- UniGroup
SUPERVISORY RESPONSIBILITIES
Manages up to 4 employees. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (BA or BS) or equivalent from a four-year college. Must have a minimum of 5 years’ experience in warehouse management. Logistics industry experience required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual (Spanish) preferred but not required.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Microsoft Office, WMS – Core, excellent excel knowledge. Systems we use are
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms and taste or smell.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
