What are the responsibilities and job description for the Business Process Analyst position at Direct Communications?
WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:
Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, financial wellbeing support, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!
POSITION DESCRIPTION:
The Business Process Analyst conducts evaluations of existing business processes to identify and execute improvement initiatives. This role involves mapping and analyzing current processes and systems to determine their effectiveness and efficiency, collecting relevant data, performing root cause analysis, and proposing solutions that align with both current and future business needs. This position also works closely with system integration teams, explores additional technologies for implementation to improve efficiency and collaborates with Management to implement process and system changes.
SALARY: $70,000 - $80,000/year, depending upon experience
RESPONSIBILITIES:
- Process Analysis: Map, analyze and test current business processes and systems to assess their effectiveness and efficiency, identifying opportunities for improvement that lead to enhanced performance and reduced costs.
- Systems Integration: Assist with new internal software integrations. Explore and propose new system solutions such as new technology or software to help the company excel and improve efficiency.
- Data Collection: Gather and analyze data to identify issues or problems, performing root cause analysis to understand underlying factors.
- Solution Proposal: Develop and propose actionable solutions tailored to the organization's needs.
- Implementation Oversight: Oversee the implementation and testing of process changes, reviewing modifications to ensure they lead to measurable improvements within the organization.
- Training Development: Assist in creating and delivering training programs or presentations to communicate process revisions and ensure understanding across the organization.
- Leadership and Mentoring: Provide leadership, coaching, and mentoring to team members, potentially acting as a lead or first-level supervisor.
LOCATION: In person, Chubbuck (ID) or Rockland (ID) depending upon the successful candidate.
SCHEDULING: 40 hours/week with the ability to flex to 35 hours with prior approval.
QUALIFICATIONS & REQUIRED SKILLS
- Requires a bachelor's degree in Operations Management, Business Administration, Data Science, Organizational Development, or a related field.
- Six Sigma or International Organization for Standardization (ISO) Auditor certification, preferred.
- 4 to 6 years of experience in business analysis or process improvement roles, preferably in the telecommunications or broadband industry.
- Demonstrates the ability to work under minimal supervision, handling complex issues independently while referring the most intricate problems to higher-level staff.
- Possesses comprehensive knowledge of business processes and analysis techniques.
- May require travel to other company locations within and outside of Idaho.
- Strong ability to work collaboratively as part of a team.
- Excellent oral and written communication skills.
- Proficient in problem and situational analysis.
- Technical expertise relevant to business processes and systems.
- Effective planning and organizational skills.
BENEFITS:
- Health/Dental/Vision Insurance for $1/month
- Tele-Health Services
- Preventative Wellness Programs
- 401(k) with 6% Company matching
- Generous paid time off (prorated 14 days in year 1 and earning more each year)
- Up to 10 observed/paid holidays depending upon schedule
- Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
- Company-paid short-term disability
- Long term disability
- Tuition Reimbursement Program (professional and personal)
- Financial Wellbeing Support
- Voluntary Flex Spending for Medical and/or Daycare
- Voluntary Supplemental Group Term Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Free internet if you live within our service footprint
- On-the-job training
Direct Communications is an Equal Opportunity Employer and provider.
Salary : $70,000 - $80,000
