Bilingual Customer Service Representative

Overview

Are you looking for a new opportunity? A chance to join a growing company where you earn a competitive salary? Where the bonus potential can be what you make of it based on your customer service skills and strong sales techniques? If yes, our Call Center may be the place for you, where you can be part of something bigger and better. Our company was founded in 2019 and operates over 100 companies across 40 states with significant future growth plans. Today, our call center has the privilege of serving five of these businesses across four different residential home service industries. Our company focuses on leveraging the power of people to build a strong network of industry leaders who can share resources, best practices and expertise in order to deliver unparalleled service to our customers and opportunities for our employees. With this great growth comes fantastic opportunity for select high performing individuals to join our team as Customer Service Representatives. We can teach you our business, but require you to have a winning attitude, outstanding customer service skills, and a proven track record of success in sales! We are looking for the best of the best! You will use your knowledge of our trades, products & services, and policies to best assist customers. If you have a “can do” approach and delivery, you will be the “perfect” fit for our team.  We offer:

• Competitive pay with bonus potential
• Weekly Pay
• Robust Benefit Package: Medical/Dental/Vision Coverage
• Paid Life Insurance
• Paid Holidays
• Generous 401(k) match
• Paid Training and Time Off
• Friendly Work Environment
• Career Advancement Opportunities

 

Job Description:Client Relationships - Handle inbound/outbound calls and leadsVoice of the Customer - Use tools and knowledge of the trades to ensure a smooth process for our customersBe curious - There is no one size fits all - Work with the customer to meet their specific needsFlexibility - We are here 7 days a week, so nights, weekends and overtime may be requiredReliable, accustomed to meeting attendance and adherence standardsEffective Listening Skills - Each call may seem the same, but the needs are differentPractice Kindness and Patience - Care about our customers - they are our livelihoodPassion for Learning - The more you know, the more you can help, the more you can earn

 

Must Speak English & Spanish fluently3 years of customer service experience in a Call Center (Sales environment a plus). We can train you on our business, but you must bring the tangible skills to work with customers.High School Diploma or GED.Type 35 WPM or more.Have a professional phone manner & ability to work independently.Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.Excellent verbal and written communication skills.Bilingual (English/Spanish)Service Titan and Five9 Experience a plus  Physical Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Ability to sit for extended periods of time.
• Ability to climb stairs to the second floor.
• Ability to verbally communicate effectively.
• Manual hand dexterity required to operate Computer terminal, copiers, and complete paperwork.

Compensation: $16.00/hourly

Responsibilities

Working in our customer service call center, you are so much more than a voice on the phone.

This is a sales position that requires the evaluation and discussion of the services we offer including upselling to our new and existing customers.

 

What YOU will do:

• Deliver exceptional customer service to our customers
• Work in a team environment
• Daily outbound and inbound calls
• Schedule appointments
• Drive revenue and help meet the market goal

Qualifications

What you need:

• Minimum 3 years of customer service experience
• Must have 2 years in a sales environment
• Must be able to work in a fast-paced environment
• Must be able to prioritize tasks
• Bilingual and Service Titan experience is a plus!

Salary : $16