What are the responsibilities and job description for the Customer Service Specialist position at Direct Interactions?
DescriptionHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.What's Next?To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.RequirementsOhio residence preferredMust be a self-starterMust demonstrate a passion for providing outstanding serviceMust maintain composure across a variety of customer and peer interactionsExperience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)Routinely demonstrates listening skills and is attentive to the needs of those you will be assistingExcellent verbal communication skills including correct grammar and pronunciation along with tone and pitchAbility to remain calm under pressure in a fast-paced contact center environmentAbility to remain calm while taking back-to-back callsAbility to show empathy for those that may be frustrated or anxiousAbility to pay attention to detail and multitask while navigating through multiple programs and informationAbility to use a computer quickly and accuratelyMust possess the ability to remain poised in high stress situationsMust be willing to conquer goals and challengesMust type at least 30 WPMAbility to be flexible and handle changes efficientlyMust be proficient in Excel, Word and Outlook Office productsAdditional RequirementsMust pass a criminal background check paid for by us (Direct Interactions)Legally able to work in the United StatesMust be a current resident living in the United StatesMust have at least a high school diploma or equivalentJob Details (what you will be doing)Process, navigate and research unemployment insurance claimsAnswer incoming calls via computer software and assist customers with complex issues regrading their specific situationResearch information in databases to resolve complex customer issuesMaintain composure in escalated situationsOperate accurately and efficiently in a fast-paced environmentHandle mul
