What are the responsibilities and job description for the IT Service Technician position at Direct Line Global?

Job Description

Founded in 1998, Direct Line has grown from its start in Silicon Valley to become a leading global technology services company, providing data center design, integration, installation, retrofits, maintenance and managed services to the world's leading technology companies.

Catering to a broad spectrum of technology and client requirements, Direct Line employs over 1200 skilled technicians to deliver over 1000 projects annually across data center markets in the US and APAC.

In July 2024 Direct Line was acquired by CBRE and now operates within its Data Center Solutions business. This new ownership presents an opportunity to support and accelerate DL's key strategies to serve the increasing demands of the industry and our clients.

SUMMARY

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200 skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI / ML platforms.

For more information on how Direct Line can support your technology infrastructure requirements, please visit : www.dl-global.com

ESSENTIAL DUTIES AND RESPONSIBLITIES

Monitor Service Manager queue for incoming work
Installations and Decommissions and Relocations
Troubleshooting of Incidents
Tickets requiring the assistance of Data Center Facilities.
Closing tickets opened by the team that were handled by other teams.
Work the tickets noted above according to established data center standards and best practices.
Capture asset changes as they occur
Run new cabling for connect end devices to LAN or SAN switches
Recapture cabling from decommissioned devices
Look for opportunities to eliminate cost in data center operations.
Works with the guidance of more senior members of the Data Center Facilities team and direction of Data Center Management
Respond to data center emergency situations as requested by data center management
Record all incoming and outgoing freight.
Running hardware diagnostics and replacing failing parts in a timely manner.
Monitoring all network processes to ensure the smooth flow of data across the network.
Collaborating with software and network engineering teams on cybersecurity and network efficiency.
Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
Documenting processes and keeping event logs.
Advising on the procurement of new data center equipment.
Keeping track of developing trends in data center

QUALIFICATIONS

CompTIA Server Plus, CompTIA Network, or CCNP certification would be advantageous.

3 years of experience as a data center technician, or similar.

In-depth knowledge of data center environments, servers, and network equipment.

Extensive experience in installing, monitoring, and maintaining data center equipment.

Exceptional ability to work as part of a team, provide IT support, and resolve errors.

Ability to keep up with advancements in data center infrastructure and technologies.

Proficiency in documenting network processes.

Exceptional communication skills.

Core Processing Unit (CPU) Repair / Replace

Hard Drive Disk (HDD) Repair / Replace

Duel In Line Memory Module (DIMM) Repair / Replace

Solid State Drive (SSD) Repair / Replace

Server Chassis Repair / Replace

Switch Chassis Repair / Replace

Fan Repair / Replace

Power Supply Repair / Replace

Degaussing Hard Drive Disk (HDDs)

RMA Equipment (Ship / Receive)

Linux Command Line Interface

Fiber Testing

Fiber Cleaning

Fiber Optic Repair / Replace

Network Traffic Verification

PHYSICAL REQUIREMENTS

Primarily walking, standing, and bending for extended periods with some sitting.

Ability to communicate effectively with verbal, written, visual and listening skills.

Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.

Able to lift and carry heavy equipment, up to 50 pounds.

Ability to pull cables.

Ability to climb ladders and work on raised platforms.

For more information on how Direct Line can support your technology infrastructure requirements, please visit : www.dl-global.com

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