QA/QC Specialist

Founded in 1998, Direct Line has grown from its start in Silicon Valley to become a leading global technology services company, providing data center design, integration, installation, retrofits, maintenance and managed services to the world’s leading technology companies.

Catering to a broad spectrum of technology and client requirements, Direct Line employs over 1200 skilled technicians to deliver over 1000 projects annually across data center markets in the US and APAC.

In July 2024 Direct Line was acquired by CBRE and now operates within its Data Center Solutions business. This new ownership presents an opportunity to support and accelerate DL’s key strategies to serve the increasing demands of the industry and our clients.

Summary

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s technology leaders. Catering to a broad spectrum of technology and client requirements, 1200 skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

For more information on how Direct Line can support your technology infrastructure requirements, please visit: www.dl-global.com

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect all procedures, specifications, methods, and results of production and installation.
• Review all projects/task records for accuracy and completeness before sending to customer.
• Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used.
• Investigation of client quality complaints.
• Evaluation of new materials prior to field installation.
• Internal audits to verify compliance with regulations and standards.
• Provide a customer focused service that is responsive, flexible and cost effective.
• Participate in driving the demand planning process and ensure effective scheduling.
• Provide timely and relevant reports and analysis of key trends for managers as required.
• Responsible for the application of best practice.
• Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy.
• Comply with the company policies and client needs.
• Deliver quality training experience to our employees.
• Responsible for providing Daily / Weekly updates to On-site Management team regarding all QA/QC issues.
• Will be responsible for maintaining issues that are submitted in the QMS.
• Will be responsible for tracking updates and closeout information for all open issues.
• Will be responsible for conducting Visual Inspections throughout each space.
• Completed Visual Inspection Checklists will be saved and uploaded into a QMS repository.
  
  

Qualifications

• A bachelor's degree in business administration, process management, or operations.
• Five years' experience in process optimization, operations, or business management.
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor preferred.
• Knowledge of quality assurance terminology, methods, and tools
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset.
• An excellent communicator with top-notch presentation skills.
• A thorough understanding of the latest process enhancement strategies.
• Dynamic thinking and problem-solving abilities.
• Leadership and mentoring skills.
• Confidence in your abilities to lead organizational change.
  
  

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s technology leaders. Catering to a broad spectrum of technology and client requirements, 1200 skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

For more information on how Direct Line can support your technology infrastructure requirements, please visit: www.dl-global.com