What are the responsibilities and job description for the QA/QC Specialist position at Direct Line?
SUMMARY
Direct Line (“DL”) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Inspect all procedures, specifications, methods, and results of production and installation.
- Review all projects/task records for accuracy and completeness before sending to customer.
- Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used.
- Investigation of client quality complaints.
- Evaluation of new materials prior to field installation.
- Internal audits to verify compliance to regulations and standards.
- Provide a customer focused service that is responsive, flexible and cost effective.
- Participate in driving the demand planning process and ensure effective scheduling.
- Provide timely and relevant reports and analysis of key trends for managers as required.
- Responsible for the application of best practice.
- Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy.
- Comply with the company policies and client needs.
- Deliver a quality training experience to our employees.
- Responsible for providing Daily / Weekly updates to On-site Management team regarding all QA/QC issues.
- Will be responsible for maintaining issues that are submitted in the QMS.
- Will be responsible for tracking updates and closeout information for all open issues.
- Will be responsible for conducting Visual Inspections throughout each space.
- Completed Visual Inspection Checklists will be saved and uploaded into a QMS repository.
QUALIFICATIONS
- A bachelor's degree in business administration, process management, or operations.
- Five years' experience in process optimization, operations, or business management.
- Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor preferred.
- Knowledge of quality assurance terminology, methods, and tools
- A sharp eye for identifying weak points in processes and organizational structures.
- A strategic and analytical mindset.
- An excellent communicator with top-notch presentation skills.
- A thorough understanding of the latest process enhancement strategies.
- Dynamic thinking and problem-solving abilities.
- Leadership and mentoring skills.
- Confidence in your abilities to lead organizational change.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- QA/QC: 5 years (Required)
- Six Sigma: 5 years (Preferred)
- Quality management: 5 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
