Onboarding & Training : Develop user workflows and training programs for seamless implementation.
Expansion & Growth : Collaborate with sales to identify upsell opportunities and drive revenue.
Product Advocacy & Feedback : Educate customers on new features, share insights internally, and enhance the customer experience.
Experience & Skills :
Required Experience and Qualifications :
5 years of experience working in or with SMB and / or enterprise businesses, preferably healthcare technology.
3 years delivering outcomes in a customer success leadership role or similar customer-facing role.
Track record building, managing, and developing a high-performing team during high growth.
Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders.
Exceptional communication and interpersonal skills and experience building trust and establishing rapport with stakeholders at all levels.
Strong problem-solving skills, with a proactive and results-oriented mindset.
Strong organizational and project management capabilities.
Preferred Experience and Qualifications :
Basic understanding of the healthcare ecosystem a plus.
Compensation : $225k-$275k, Health Insurance, 401k, Paid Vacation
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