What are the responsibilities and job description for the Head of Customer Success position at ITCO Solutions?
Head of Customer Success Remote - US
About Us
Startup
Our client is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.
What You'll Do
- Build and grow our Customer Success function and team, providing strategic and operational leadership.
- Build strong relationships and be a trusted advisor to customers, offering guidance and best practices to grow utilization and adoption of Sully.ai across the organization to ensure retention and support continued growth.
- Build user workflows, provide product training and onboarding support to ensure a smooth transition and optimal utilization of our solutions.
- Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
- Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
- Serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
- Collaborate with cross-functional teams, including with sales and engineering to deliver a seamless customer experience.
- Develop customer success resources, such as knowledge bases, training materials, and success stories.
- Track customer expansion metrics and contribute to revenue growth targets.
- Proactively identify and address issues or concerns and collaborate with internal teams to provide timely resolutions.
- Monitor and proactively communicate value, ROI, and results including satisfaction and adoption rates.
What You'll Bring
E-Verify : United States Employment Opportunities Only
E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual’s employment eligibility to work in the United States. Under the E-Verify rules, effective September 8, 2009, federal agencies subject to the Federal Acquisition Regulation are required to modify, and include in new contracts, a provision that requires federal contractors and subcontractors to use E-Verify. ITCO Solutions is required to adhere to these requirements.
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