What are the responsibilities and job description for the Corporate Travel Advisor – Direct24 – Remote position at Direct Travel?
Embark on the next step in your career journey with Direct Travel!
As a key member of the Direct24 team, the Sr. Travel Advisor will be responsible for successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. Our Direct24 team is the after-hours, emergency call center at Direct Travel.
This role will work closely with Team Leads, Supervisors and report to the Operations Manager.
This is a fully remote position.
Expedition Expectations
- Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
- Supports more than one account outside of normal business hours
- Interacts with traveler/travel arranger and provides front level customer experience
- Ensures compliance of a client’s travel policy while utilizing agency preferred vendors to maximize profit
- Adheres to DT24 standards in delivering customer experience including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry
- Performs other duties as assigned
Passport to Success
- Minimum 8 years’ experience in corporate travel agency or CID environment
- Ability to change/create domestic & international multi-segment, multi-destination itineraries
- Demonstrate industry knowledge and keep up to day on locating resources
- Proficiency in Sabre and Apollo GDS systems
Going the Extra Mile
- Basic knowledge of MS Office platform
- Experience in supporting after hours environment
- Worldspan GDS – if no experience - willingness to learn
- Must be able to lawfully work within the US and have unrestricted work authorization for US
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit www.dt.com.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
