Statewide Director of Training, Onboarding & Professional Development

Description

JOB RESPONSIBILITIES:

1. Develop and oversee statewide training initiatives which align with organizational goals, policies, drive the quality and consistency of service delivery, enhance staff competencies, and improve the member experience across all touchpoints.
2. Manage the assessment of training effectiveness by utilizing metrics such as employee performance, knowledge retention, member satisfaction, and other feedback to drive ongoing improvements in training programs.Apply effective adult learning strategies and innovative training methods, incorporating digital resources, e-learning platforms, and face-to-face workshops, seminars, or conferences tailored to meet organizational requirements.
3. Oversee the procurement and maintenance of the Learning Management Systems (LMS) and other technology tools to deliver, track, and measure training progress and success.
4. Cultivate and maintain strong partnerships with managed care organizations, state and local government agencies, other Area Agencies on Aging, service payers, vendors, and educational institutions to secure resources, certifications, and create tailored training programs that align with the needs of Area Agency on Aging regulatory bodies.
5. Ensure that all training and development activities comply with legal and regulatory requirements (e.g., certifications, safety protocols, etc.), including meeting the required standards within the organizations National Committee for Quality Assurance certification.
6. Design and deliver training to diverse audiences, from entry-level employees to executive leadership.
7. Collaborate closely with Area Agency on Aging senior leadership, internal organization department heads and HR to align network operations with organizational objectives, optimize performance, and ensure compliance with applicable state and federal regulations.
8. Champion the organization’s learning culture, advocating for employee development at all levels.

1. Develop and execute comprehensive onboarding programs for new employees to ensure they are acclimated to the organization's culture, policies, and their specific responsibilities.
2. Coordinate with HR and other departments to ensure a smooth transition for new hires, including orientation sessions, job-specific training, and integration into the team.
3. Assess and continuously improve the onboarding experience based on feedback and performance data to ensure new employees are well-prepared to contribute effectively.

1. Create and manage career development programs to help employees grow their skills and advance their careers within the organization. This includes overseeing the application and selection process along with providing recommendations for training content within the Agency’s Leadership Academy.
2. Support leadership development and succession planning efforts to improve employee retention by identifying and nurturing high-potential individuals for future leadership positions.
3. Provide coaching, mentorship, and other support resources for employees to achieve their professional goals.
4. Provide guidance and resources for employees seeking certification (i.e., CCM), skill enhancement, or professional advancement.
5. Identify skill gaps within the workforce and develop targeted learning opportunities to address them.

1. Lead a team of training and development professionals, fostering a collaborative environment, providing guidance, coaching, and support for their success.
2. Use data-driven approaches to inform decision-making and refine programs to meet evolving needs.
3. Identify opportunities to improve member engagement through service delivery improvements, feedback loops, and member advocacy initiatives.
4. Manage budgets, resources, and staff dedicated to training, onboarding, and professional development.
5. Advocate for training and professional development needs at the executive and board levels to secure necessary funding and support.
6. Exemplifies the Agency 3C’s (competency, courtesy, and compassion) corporate culture in all activities and interactions with staff, members, consumers, stakeholders as well as the community at large.
7. Participates in the development and implementation of the local performance culture.
8. Maintains proficiency in all requisite computer applications and software.
9. Participates in the implementation of strategic business and/ or operational plans, projects, programs, and systems as appropriate for the objectives.
10. Participates and contributes towards accomplishment of divisional and Agency dashboard goals.
11. Performs other tasks as assigned.

10%-15% of position will be travel within State of Ohio

Qualifications

Salary : $110,100 - $137,500