Statewide Director of Training, Onboarding

Job Details
Job Location
GREEN - UNIONTOWN, OH Position Type
Full Time Salary Range
$110,100.00 - $137,500.00 Salary/year Job Category
Management Description Function(s): Lead the development and implementation of training programs, onboarding processes, and professional growth initiatives across Ohio Area Agencies on Aging, which optimize performance and ensure compliance with applicable state and federal regulations. This involves fostering and sustaining robust relationships with managed care organizations, state, and local government agencies, as well as other Area Agencies on Aging and service payors. JOB RESPONSIBILITIES: Training Duties

1. Develop and oversee statewide training initiatives which align with organizational goals, policies, drive the quality and consistency of service delivery, enhance staff competencies, and improve the member experience across all touchpoints.
2. Manage the assessment of training effectiveness by utilizing metrics such as employee performance, knowledge retention, member satisfaction, and other feedback to drive ongoing improvements in training programs.Apply effective adult learning strategies and innovative training methods, incorporating digital resources, e-learning platforms, and face-to-face workshops, seminars, or conferences tailored to meet organizational requirements.
3. Oversee the procurement and maintenance of the Learning Management Systems (LMS) and other technology tools to deliver, track, and measure training progress and success.
4. Cultivate and maintain strong partnerships with managed care organizations, state and local government agencies, other Area Agencies on Aging, service payers, vendors, and educational institutions to secure resources, certifications, and create tailored training programs that align with the needs of Area Agency on Aging regulatory bodies.
5. Ensure that all training and development activities comply with legal and regulatory requirements (e.g., certifications, safety protocols, etc.), including meeting the required standards within the organizations National Committee for Quality Assurance certification.
6. Design and deliver training to diverse audiences, from entry-level employees to executive leadership.
7. Collaborate closely with Area Agency on Aging senior leadership, internal organization department heads and HR to align network operations with organizational objectives, optimize performance, and ensure compliance with applicable state and federal regulations.
8. Champion the organization's learning culture, advocating for employee development at all levels.

Onboarding Duties

1. Develop and execute comprehensive onboarding programs for new employees to ensure they are acclimated to the organization's culture, policies, and their specific responsibilities.
2. Coordinate with HR and other departments to ensure a smooth transition for new hires, including orientation sessions, job-specific training, and integration into the team.
3. Assess and continuously improve the onboarding experience based on feedback and performance data to ensure new employees are well-prepared to contribute effectively.

Professional Development Duties

1. Create and manage career development programs to help employees grow their skills and advance their careers within the organization. This includes overseeing the application and selection process along with providing recommendations for training content within the Agency's Leadership Academy.
2. Support leadership development and succession planning efforts to improve employee retention by identifying and nurturing high-potential individuals for future leadership positions.
3. Provide coaching, mentorship, and other support resources for employees to achieve their professional goals.
4. Provide guidance and resources for employees seeking certification (i.e., CCM), skill enhancement, or professional advancement.
5. Identify skill gaps within the workforce and develop targeted learning opportunities to address them.

Other Duties

1. Lead a team of training and development professionals, fostering a collaborative environment, providing guidance, coaching, and support for their success.
2. Use data-driven approaches to inform decision-making and refine programs to meet evolving needs.
3. Identify opportunities to improve member engagement through service delivery improvements, feedback loops, and member advocacy initiatives.
4. Manage budgets, resources, and staff dedicated to training, onboarding, and professional development.
5. Advocate for training and professional development needs at the executive and board levels to secure necessary funding and support.
6. Exemplifies the Agency 3C's (competency, courtesy, and compassion) corporate culture in all activities and interactions with staff, members, consumers, stakeholders as well as the community at large.
7. Participates in the development and implementation of the local performance culture.
8. Maintains proficiency in all requisite computer applications and software.
9. Participates in the implementation of strategic business and/ or operational plans, projects, programs, and systems as appropriate for the objectives.
10. Participates and contributes towards accomplishment of divisional and Agency dashboard goals.
11. Performs other tasks as assigned.

10%-15% of position will be travel within State of Ohio Qualifications Required:

• Bachelor's degree in Human Resources, Health Administration, Social Work, Nursing, Education, Organizational Development, Business Administration, or related fields.
• 3-5 years proven experience designing, implementing, and evaluating successful training programs, onboarding systems, and professional development initiatives within a healthcare or service-based environment.
• Knowledge of learning management systems (LMS), e-learning tools, and instructional design methodologies.
• Experience managing large-scale statewide or multi-site programs, including team leadership and cross-functional collaboration.
• In-depth knowledge of Ohio Medicaid and managed care long term services and supports and home and community-based service regulations and best practices.
• Strong analytical skills and experience with performance data analysis and reporting.

Preferred:

• Master's degree in a relevant discipline or certifications in learning and development, instructional design, or coaching.
• 5 years of experience in learning and development, training, and/or organizational development, including at least 3 years in a leadership or management role.

DIRECTION HOME AKRON CANTON AREA

Salary : $110,100 - $137,500