What are the responsibilities and job description for the Endpoint Specialist position at Directors Investment Group?
To serve as a systems expert in adhering to security controls for all company endpoints. To offer support to both home office and remote employees and associates who use company provided equipment or applicable company applications. Troubleshoot system problems as needed.
Tools & Technology:
- Microsoft 365 Suite (Entra, Exchange, Intune, etc.)
- Laptop hardware repairs
- Avaya Cloud Office
- JIRA
- Provision and maintain endpoints to align with corporate security policies.
- Provide solutions to clients by identifying problems and mitigating the issue(s) through corrective steps.
- Create and/or improve endpoint policies and procedures.
- Recommend devices and proper techniques for use of devices within the company’s environment that abides by the policies and procedures adopted by the company.
- Remote troubleshoot issues using company provided software.
- Maintain logs and reports on corporate equipment and supplies, as necessary.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- High school diploma required
- A minimum of two (2) years of progressive experience in personal computer hardware, software and peripherals
- Previous experience using issue-tracking software, such as JIRA or an equivalent.
- Effective written and verbal communication skills
- Strong system analysis skills.
- Customer service minded when contacting or being contacted by users, managers, and vendors.
- Knowledge of various infrastructure services and how they interoperate
- Ability to write scripts to automate various tasks and orchestrate updates, application deployments, etc.
- Ability to quickly learn and adapt to innovative technologies being utilized or adopted
- Must be sure that all details are complete and their work is exact.
- Knowledge of customer service principles and practices.
- Multi-tasking capabilities.
- Should be a self-starter, able to manage his/her own time.
- Ability to embrace a culture of growth and change while achieving goals.
- Related subject area certifications including A , Network , Security and MS-900, preferred.
- Dell TechDirect Self-Dispatch certified, preferred.
- Experience with PowerShell and Bash preferred.
This position requires working from our home office in Abilene, TX.
About Funeral Directors Life
Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.
Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
Salary : $45,000
