Customer Service Representative

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s solving their complex issues, connecting them to the latest in technology through a sales-oriented approach, or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level.

NEWS FLASH - now you can do this all from the comfort of your home if within 75 miles of the work center at 8911 Columbine Rd., MN area.

This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening.

As a Video Solution Specialist (VSS) (WFH), you’ll work on both cultivating and retaining ongoing customers. You’ll need to take an empathetic, consultative, and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this involve?

• Good listening skills and the ability to effectively communicate under pressure.

• Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer.

• Taking a Good-Better-Best sales approach to every customer interaction – displaying superb interpersonal skills, including the ability to quickly build rapport.

• Being self-motivated and comfortable working in a fast-paced environment.

What you'll do: 

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.

• Utilize various systems and tools to assist customers.

• Use sales expertise to make recommendations according to customer’s needs.

• Utilize operational systems to process purchases of all products and services.

• Use solid problem-solving skills to identify and solution customer’s technical issues.

• Demonstrate strong verbal and written communication skills.

• Ability to support our customers during working hours 7 am to 7pm Monday through Friday and 8 am to 5pm on Saturday, some holiday coverage and occasional overtime may be required.

• Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business.

Additional requirements:

• 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers

• An ability to deliver regular and reliable attendance

What you’ll need to be successful in your Work-From-Home role:

• Reliable internet service (secure and dedicated high speed is necessary).

• Established and secluded workspace free of distraction and noise (you’ll need a clean area including desk, chair, 2- 3 prong outlets and direct LAN connection). Don’t worry about the equipment, we’ve got you covered (computer, monitor, mobile device and more).

• Available to work without interruption during assigned work schedules and shift.

• Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management.

The base wage range for this full-time position is $17.65-$24.46 per hour bonus (if applicable) benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.

Please note that the compensation details listed in the job posting reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits-when you consider all of these together, it represents a pretty impressive total compensation package.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:

• Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime & Starz

• Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and unlimited cloud DVR

• 25% off AT&T Cell Phone Service

REASONABLE ACCOMMODATIONS

• Reasonable accommodations will be made for qualified candidates with disabilities.

• Essential job functions are identified for specific jobs on job requisition forms.

Testing

Applicants will be expected to pass any assessments or tests associated with the position.

Training

Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care).

Complete and participate in on-the-job training, as determined by the Company.

There’s no better time than now to join our team in this Work-from-Home opportunity. Do you prefer to work in an on-site office setting? No problem! We’ve got you covered and can make that happen too.

So, what do you say? Are you ready to deliver the future of entertainment? DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws.

RSRDTV

Salary : $18 - $24