M365 Customer Engagement and Adoption Specialist

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed
to delivering innovative IT solutions that address the mission-critical needs of our government
clients. Through the expertise and dedication of our talented team, we provide cutting-edge
technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation,
comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional
development reimbursement, corporate-funded technology certifications, and robust employee
recognition and appreciation programs.

We are seeking a highly skilled M365 Customer Engagement and Adoption Specialist to work
onsite in Sierra Vista, AZ.

Job Summary:
As an M365 Customer Engagement and Adoption Specialist, you will play a pivotal role in
helping drive modernization for a large DoD customer by collaborating with Microsoft and
customer stakeholders on M365 adoption and user engagement efforts. Your primary
responsibilities will be to inform M365 adoption strategies, create messaging about new features
and changes to the environment, and coordinate incident response for M365 service disruptions.
Your work will be instrumental in enhancing our customers' understanding and satisfaction with
M365 products/services.

Key Responsibilities:
 Review service health alerts and evaluate whether incidents warrant user messaging.
 Review weekly M365 service update rollups and evaluate which features warrant user
messaging.
 Gather information for M365 outages and communicate to users quickly and clearly.
 Publishing articles on new M365 features and upcoming or recent changes to the M365
ecosystem.
 Engage with users concerning new features or issues related to M365.
 Repackage monthly M365 license updates for customer consumption.
 Conduct a monthly Teams event to demonstrate new features to users.
 Create and update user manuals, product guides, and technical documentation.
 Design and incorporate graphics, illustrations, infographics, and other visual elements to
enhance user engagement.
 Stay up-to-date with industry best practices for IT and cloud service management.
 Assist in documenting and standardizing internal processes and procedures.

Required Qualifications:
 Experience in cloud adoption and service management, especially Microsoft
Azure/M365.
 Experience in technical writing, communications, and graphic design.
 Knowledge of IT Service Management best practices.

 Strong attention to detail and the ability to communicate complex concepts clearly
through visuals and text.
 Excellent written and verbal communication skills.
 Ability to work independently, prioritize tasks, and meet deadlines.
 Strong interpersonal skills for effective collaboration with SMEs and stakeholders.
 Active Security certification.
 MS-900 certification.

If you thrive on solving complex problems and building meaningful connections, we'd love to
hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:
 Maintain focus and awareness throughout scheduled working hours.
 Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a
computer, mouse, and keyboard.
 Lift and move objects weighing up to 15 pounds as needed.
 Exhibit excellent verbal and written communication skills, with a strong command of the
English language.
 Demonstrate the ability to work independently while also collaborating effectively as part
of a team.
 Quickly learn and retain routine tasks and processes.
 Possess strong organizational skills, attention to detail, business correspondence
proficiency, and self-management capabilities.
 Perform the essential functions of the role satisfactorily; reasonable accommodation will
be provided for employees with disabilities upon request.
 Accept and adapt to additional responsibilities or changes to assigned duties as
determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination
and harassment against any employee or applicant for employment based on race, , sex
(including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation,
marital status, genetic information, disability, political affiliation, protected veteran status, or any
other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and
intimidation. Employees may file a complaint or exercise any right protected by Executive Order
11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam
Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities
Act of 1998.