What are the responsibilities and job description for the Service Desk Technician-Corpus Christi, TX position at DirectViz Solutions, LLC?
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.
At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!
We are seeking a highly skilled Service Desk Technician to work in Corpus Christi, TX. The ability to obtain a security clearance is required. A Secret clearance is preferred.
Service Desk Technician
Required Skills/Experience:
- Working knowledge and experience with MS Windows 10
- Working knowledge and experience with MS Office 20XX and up
- General working knowledge and experience with printers
- Desktop/printer troubleshooting skills
Desired Skills:
- Active Directory Users and computers familiarity
- Software installation and troubleshooting
- Basic network functionality/troubleshooting
- Knowledge of MS Teams and troubleshooting (connection/camera/mic)
- Experience with remote access software
- Experience with ticket systems (i.e. Remedy/CA)
- Assisting users with software, printer, file access, logon and other issues
- Proper phone etiquette when assisting users
Requirements:
Security Clearance: SECRET, Interim SECRET required to begin work
Education Requirements: BA/BS degree and 1-5 years of experience, or AA/AS/Tech School degree and 2 years of experience
Certifications:
- IAT Level I (or higher) certification (Network , A , CCNA Security, CND, SSCP)
- Windows Desktop support certification/training (is required within 60 days of start)
Physical and Mental Qualifications:
- Be able to maintain awareness during scheduled working hours
- Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
- Able to lift up to 15 pounds
- Excellent verbal and written communication; good command of the English language
- Execute tasks independently and work as a team
- Learns and memories routine tasks
- Strong organizational, grammar, business correspondence, and self-management skills
- Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be provided for employees with disabilities.
- DVS retains the right to change or assign other duties to this position.
DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
