Event Technical Specialist, Audio Visual

Position Overview
The Technical Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor's Degree is preferred.
• 3 years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.

Competencies

• Deliver World Class Service - Hospitality - Ownership
• Do The Right Thing - Demonstrates Self-Awareness
• Drive Results - Ensures Accountability - See The Big Picture - Decision Quality - Manages Complexity
• Value People - Collaborates

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• S Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Frequently
• Over 100 lbs: Occasionally

Work Environment

• Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
• Team members may be asked to work in multiple hotel locations.
• Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Warehouse

• Work is performed at event venues as well as in a warehouse environment.
• Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
• When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members may use high-end audio-visual equipment and electrical components.
• Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.