What are the responsibilities and job description for the Event Technician, Audio Visual position at Disability Solutions?
Position Overview
A Technician is responsible for setting up and operating basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
- Equipment Operation:
- Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Customer Service:
- Strives to exceed internal and external customers' expectations and needs.
- Maintains positive relationships with all clients through effective communication.
- Meets with guests on site to ensure their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Technical Ability:
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Systems Knowledge:
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses equipment sheets to determine the equipment scheduled for setup and strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
Job Qualifications
- Education:
- High School Diploma required; Associate's degree preferred.
- Experience:
- 1 year of customer service or hospitality experience preferred.
- 1 year of audiovisual experience or equivalent in an educational environment preferred.
- Certifications:
- Must achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
- Additional Requirements:
- A valid driver's license is required for team members who may operate Company vehicles.
- Additional DOT requirements may need to be met if applicable.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
Work Environment
Hotel/convention center environment with moderate exposure to outdoor temperatures and dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audiovisual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
