What are the responsibilities and job description for the Infrastructure Technical/business Analyst position at Disability Solutions?
Description
Please add submittal questions and location to resume :
1.What is your experience with incidents, outages and critical alerts? What steps would you take after you were pulled in to respond to an situation like this?
2.Do you have experience working on projects? If so, so what role did you play? What was your biggest contribution to the project team?
Absolute Musts for Candidates :
- Soft skills are important for this role, a lot of collaboration in this role
- How IT Global Infrastructure works and the importance of how effects the plant
- Project coordination
Location- This position based in Mankato, MN with some travel to other processing plants in Fairmont MN (once a month), Fargo, ND and Hallock, MN (Fargo and Hallock, once a quarter). Preference for 5 days on-site, but willing to consider hybrid of 4 days on-site and 1 day remote.
More detailed JD attached
Responsible for management of IT Infrastructure at the client's processing plants, including day-to-day oversight, issue resolution and project coordination for small to medium sized work efforts, enhancements and implementation of new technologies. Work on a team of systems analysts and engineers and partner with a full complement of IT teams, including Network, Voice, Servers, Surveillance and Security / Threat Prevention. Support OT systems alongside dedicated OT applications teams. Primary point-of-contact for plant leadership to enterprise IT.
Job Responsibilities
Business Systems Engineer / Project Coordinator (GENERIC)
IT Global Infrastructure, Service Delivery Team
Summary
The Business Systems Engineer (BSE) on the Service Delivery Team in IT Global
Infrastructure supports work efforts that deliver infrastructure products and services to
business units across the Enterprise. The BSE plays a role from identification of need
through deployment and testing.
The BSE incorporates enterprise infrastructure protocol and good practices into all work
initiatives and takes an ownership role in ensuring consistent, reliable, and high-value solutions
are implemented and can be efficiently supported.
A core expectation of the BSE is the ability to be collaborative and work cross-functionally with
a variety of IT teams, including Product teams, the IT Service Center and Operators and
systems architects, as well as subject-matter experts and stakeholders from business areas
across the enterprise. In partnership with these groups, the BSE coordinates external vendors,
establishes work plans and timelines, develops test and acceptance criteria, and implements
initiatives that bring value to the client and achieve business goals.
General Responsibilities
Provide consistent and satisfactory customer service to internal customers and colleagues,
operating with a strong sense of accountability and integrity
Build relationships with Business, IT customers and 3rd party vendors and suppliers
Follow the the client's Leadership Expectations; demonstrate capabilities in all interactions
Follow all IT, Global Infrastructure and team policies and procedures
Maintain and promote a strong safety culture and follow all safety policies, procedures, and
regulations. Identify and communicate workplace hazards and correct or seek assistance in
correcting unsafe actions or conditions.
Functional responsibilities
Work with other IT analysts, engineers, and business stakeholders to do the following :
understand and document the business case and how systems function end-to-end
in the current state, focusing particularly on requirements and dependencies for
infrastructure components or services
assist with the design, upgrade, and monitoring of systems
determine hardware required to support business systems and processes
Document use cases, business requirements and system requirements important to the
delivery of infrastructure products and services
Coordinate staging, installation and configuration of new or upgraded systems
Last Reviewed 07 / 25 / 2024
Test or coordinate testing for bugs and errors prior to go-live; develop test plans and
document the successful completion of testing prior to go-live; work with Service Delivery
Team Manager to engage the client's Quality Assurance for assistance if needed
Create diagrams and process flows that aid in the ability to provide infrastructure products
and services
Maintain platform and / or project documentation according to the Global Infrastructure
Document Storage Procedure
Document issues, enhancement requests and feedback from internal customers according
to standard IT and Global Infrastructure procedures, as well as Service Delivery team
guidelines and best practices
Manage and resolve incidents using ServiceNow
Submit and manage Change Requests using ServiceNow according to IT policy and
procedures
Lead or co-lead work efforts that aim to deliver infrastructure services for the clients remote sites,
plants, and terminals
Utilize appropriate tools and invoke key concepts from project and performance
management approaches, including project charter, A3, critical path analysis, timeline and
milestones, stakeholder analysis, and issue & risk management
Proactively prioritize business needs and effectively manage time and resources to
complete critical tasks
Procure new gear and hardware for work efforts using Coupa according to Global
Infrastructure equipment standards and guidelines
Use Azure DevOps to manage assigned work efforts. Keep DevOps records maintained and
current in accordance with Service Delivery team guidelines and best practices
Engage and manage Smart Hands contractors according to Global Infrastructure’s Smart
Hands policy and procedures
Minimum Qualifications (required)
or a combination to include :
o Experience with infrastructure centric projects dealing with desktop, server,
LAN / WAN and firewall technologies
o Experience with firewall, router / switch integration and implementation working
with ISPs, vendors, and remote sites
o Experience in business systems analysis, gathering business and system
requirements, writing use cases and test cases, and developing specifications,
diagrams, and flowcharts
o Demonstrated comfort and knowledge of project coordination concepts, including
drafting charters, establishing and managing to timelines and milestones, conducting
stakeholder analysis, and drafting status reports
o Familiarity with Microsoft Office, especially PowerPoint, Visio, and Teams
o Experience working as a member of a cross-function team
o Demonstrated problem-solving and critical thinking skills
Last Reviewed 07 / 25 / 2024
initiatives
Additional Qualifications
Engineering, Information Technology, Information Technology Management, or a related
field
both IT and business process owners
Skills
Business analysis, Requirement gathering, infrastructure
Top Skills Details
Business analysis, Requirement gathering, infrastructure
Additional Skills & Qualifications
N / A
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $40.00 - $55.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Workplace Type
This is a fully onsite position in Mankato,MN.
Application Deadline
This position will be accepting applications until Jan 24, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $40 - $55
