What are the responsibilities and job description for the Network Operations Support Technician position at Disability Solutions?
Description
Our client is looking for a Network Operations Technician to join their NOC team in a 2nd shift capacity. We are looking for experience with Batch processing, Control M, Azure.
They will be joining a few other technicians on the team and will be taking escalation calls from the service desk and also working with the NOC Engineers.
There may be different shifts needed to be worked during training, until the consultant is available to work by themselves.
Key tasks will be, but are not limited to :
- Assists in monitoring all supported platforms in accordance with established routines.
- Responsible for ensuring stable operating environments and attaining maximum utilization of system facilities.
- Operates and monitors console systems and peripheral equipment such as printers and disk devices.
- Conducts routine (Operationalized) technical procedures, adding and running ad hoc jobs in the Enterprise Job Scheduler, user administration, participates in disaster recovery exercises, conduct code promotes, etc.
- Take first-level support calls to assist Service Desk.
- Maintains documentation.
This person will need to be proactive with their responsibilities. The manager does not want someone who will need to be told to do something every time the individual finishes their immediate responsibilities. They will be working with escalations from the service desk team & have severity levels of the issues. They are below.
Severity 1 – Immediate escalation to on call.
Severity 2 – Ops action required based on procedure referenced in the alert. If we are able to resolve a call is usually not necessary, but follow the referenced doc. If we are unable to resolve it, it becomes a Severity 1, it is escalated to the on call.
Severity 3 –Ops action required based on procedure referenced in the alert. A call is NOT place regardless of the outcome of our actions.
Severity 4 – Ticket, no other escalation
Skills
Windows 10, Job scheduling, Mainframe, Operation support, Active directory, noc center, help desk technical support, control m, batch processing, escalation calls, servicenow, o365, azure, virtual machine, solarwinds
Top Skills Details
Windows 10,Job scheduling, Mainframe, Operation support, Active directory, noc center
Additional Skills & Qualifications
Some key technologies that the Manager is looking for the candidates to have familiarity / knowledge / experience with are below.
Microsoft
Z / os mainframe
Control-m for automation / scheduling
Savyint
Okta
VMWare Horizon
ServiceNow
Solarwinds
Splunk
Dynatrace
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $28.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position will be accepting applications until Jan 3, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $28
