Network Operations Support Technician

Job Title: Network Operations Support Technician
Shift: 3:00pm - 11:30pm Tuesday - Saturday
Description:
We are seeking a motivated and proactive Network Operations Technician to join our NOC team on the 2nd shift. This is a fantastic opportunity for junior candidates looking to grow their careers in IT and network operations.
Key Responsibilities:

• Monitor all supported platforms according to established routines to ensure stable operating environments and maximum utilization of system facilities.
• Operate and monitor console systems and peripheral equipment such as printers and disk devices.
• Conduct routine technical procedures, including adding and running ad hoc jobs in the Enterprise Job Scheduler, user administration, participating in disaster recovery exercises, conducting code promotions, and more.
• Take first-level support calls to assist the Service Desk and maintain documentation.
• Work with escalations from the service desk team, handling issues with varying severity levels:
  • Severity 1: Immediate escalation to on-call personnel.
  • Severity 2: Ops action required based on procedure referenced in the alert. If unresolved, escalate to Severity 1.
  • Severity 3: Ops action required based on procedure referenced in the alert. No call placed regardless of the outcome.
  • Severity 4: Ticket, no other escalation.

Skills and Qualifications:

• Previous help desk support experience, including ticketing system experience (ServiceNow).
• Familiarity with O365, Control M, batch processing, and virtual machine environments.
• Previous NOC experience and the ability to identify and resolve or escalate specific issues.
• Knowledge of Windows 10, job scheduling, mainframe operations, Active Directory, NOC center operations, help desk technical support, escalation calls, ServiceNow, O365, Azure, virtual machines, and SolarWinds.

Additional Information:

• This role requires a proactive individual who can take initiative and work independently once trained. The manager is looking for someone who doesn't need constant direction and can handle responsibilities efficiently.

Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

' Medical, dental & vision
' Critical Illness, Accident, and Hospital
' 401(k) Retirement Plan ' Pre-tax and Roth post-tax contributions available
' Life Insurance (Voluntary Life & AD&D for the employee and dependents)
' Short and long-term disability
' Health Spending Account (HSA)
' Transportation benefits
' Employee Assistance Program
' Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.