What are the responsibilities and job description for the Product Strategy Manager position at Disability Solutions?
About the Role
The Product Strategy Manager will play a pivotal role in aligning our product offerings with customer needs and market dynamics for our Large Law segment. This position involves active collaboration across multiple teams, including Product, Go-To-Market, and Operations, to ensure excellence in product strategy, production experience, and market responsiveness.
Responsibilities
- Coordinating timely responses and solutions for current production issues based on internal input and client feedback.
- Acting as the central liaison between clients and Product teams, ensuring clear communication and synchronization on product development initiatives.
- Reviewing and analyzing Product usage reports, customer & sales feedback, Market survey data, Net Promoter Score (NPS) metrics, Voice of Customer (VoC) reports, and more to identify opportunities for improvement.
Key Objectives
- To systematically collect and synthesize marketplace feedback to inform strategic decision-making.
- To monitor the organization's market share to identify product challenges and sales opportunities and report on market trends, industry developments, competitor activities, and relevant industry events for Large Law firms and the legal industry.
- To identify new business opportunities and create appropriate business plans to drive future investment decisions and strategic product enhancements.
Requirements
- A degree in Legal, Business, or Technology fields is acceptable; an advanced degree is preferred.
- Experience in product management, strategy, or related roles, ideally within legal tech or related industries.
- Great analytical skills, capable of deriving insights from quantitative and qualitative customer data.
- Excellent cross-functional collaboration and communication skills.
- A proven track record of developing strategic initiatives informed by market and customer insights.
