What are the responsibilities and job description for the Segment Manager, Product Strategy position at Disability Solutions?
About the Role: As a Segment Manager, Product Strategy, you will play a critical role in aligning our product offerings with customer needs and market dynamics for our Large Law segment. This involves active collaboration across multiple teams including Product, Go-To-Market, and Operations to ensure excellence in product strategy, production experience, and market responsiveness.
About our Team: LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. We are part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a leader in deploying AI and advanced technologies to improve productivity and transform the legal market, prioritizing ethical solutions and flexible approaches that utilize top models for each use case.
Responsibilities:
Requirements:
Work in a way that works for you: We promote a healthy work/life balance, offering numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to support your goals.
Working for you: Your wellbeing and happiness are key to a long and successful career. We offer:
• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About our Team: LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. We are part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a leader in deploying AI and advanced technologies to improve productivity and transform the legal market, prioritizing ethical solutions and flexible approaches that utilize top models for each use case.
Responsibilities:
- Coordinate timely responses and solutions for current production issues based on internal input and client feedback.
- Serve as the central liaison between clients and Product teams, ensuring clear communication and synchronization on product development initiatives.
- Analyze Product usage reports, customer & sales feedback, Market survey data, Net Promoter Score (NPS) metrics, Voice of Customer (VoC) reports, and more to identify opportunities for improvement.
- Support systematic collection and synthesis of marketplace feedback to inform strategic decision-making.
- Monitor market share to identify product challenges and sales opportunities, reporting on market trends, industry developments, competitor activities, and relevant events for Large Law firms and the legal industry.
- Identify new business opportunities and create business plans to drive future investment decisions and strategic product enhancements.
- Foster effective communication and socialization of significant product updates, ensuring alignment across internal stakeholders and the Large Law customer segment.
- Collaborate closely with Product and Operations teams to address and resolve issues affecting customer experience, specifically related to the LN Account Center, Account Insights, and Cost Recovery solutions.
- Provide consultation and strategic insight into product migration initiatives, ensuring minimal disruption and maximized client satisfaction.
Requirements:
- Have a degree in Legal, Business, or Technology fields; an advanced degree is preferred.
- Have experience in product management, strategy, or related roles, ideally within legal tech or related industries.
- Develop great analytical skills, capable of deriving insights from quantitative and qualitative customer data.
- Maintain excellent cross-functional collaboration and communication skills.
- Proven track record of developing strategic initiatives informed by market and customer insights.
- Familiarity with legal technology solutions and product management best practices.
- Experience with customer experience management and NPS data analysis.
- Knowledgeable of competitive intelligence practices and market analysis methodologies.
Work in a way that works for you: We promote a healthy work/life balance, offering numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to support your goals.
Working for you: Your wellbeing and happiness are key to a long and successful career. We offer:
• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
