Referral Coordinator

GENERAL SUMMARY OF DUTIES : Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists. Required to be cross-trained in all front office and patient service related functions in order to provide coverage as needed in various duties at office locations across the practice.

REPORTS TO : Practice Manager

RESPONSIBILIITES

Duties include but are not limited to :

Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures

Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference

Collects and records accurate patient information according to the UD Documentation Requirements

Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary

Ensures all applicable ancillary services are scheduled at UD

Mails / Emails information packets to patients who are new to the practice

Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers

Greets onsite patients in a prompt, pleasant, and helpful manner

Accurately provides or counsels patients and / or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

Meets or exceeds quality and productivity standards as set by the Practice Manager

Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Acts a liaison between the office and referring physician practices and hospitals

Participates in staff meetings as directed by the Practice Manager

Participates in marketing activities as directed by the Practice Manager

Cross trains and performs other office functions including phone triage, check-in / check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager

Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and / or Regional Director of Operations

Any other duties and / or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

The Referral Coordinator must be able to :

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan, prioritize, and complete multiple tasks as delegated by the Office Manager

Work under pressure; assess, respond, and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require