Medical Customer Service Representative

We are looking for a full-time Medical Customer Service Representative for our PMES Division in Medina, Ohio!

• Individuals with knowledge of durable medical equipment (DME), customer service experience, patient care, office assistance, or has knowledge of the medical field tend to do well in this role.

Schedule:

• (1st shift) Monday - Friday 8:30am-5:00pm (5 days)
• 4 days during the week and a Saturday shift

Responsibilities/Duties of Customer Service Representative:

• Understands all requirements for home medical equipment and supplies along with insurance verification and inventory management
• Maintains a professional manner through the use of knowledgeable, helpful and dependable behavior in all interactions with customers, referrals, and team members
• Obtain necessary documentation to process orders, create purchase orders and receive purchase orders
• Become well-versed in a variety of therapies and durable medical equipment products to best assist customers and physicians
• Documents all customer interactions in the appropriate system
• Maintain and operate standard office equipment
• Perform related duties as assigned by management

Qualifications for Medical Customer Service Representative:

• High School diploma is required
• Must have organization and problem solving skills along with a keen attention to detail
• Previous experience and/or training in a customer service or a medical field preferred, but not required
• Working Conditions/Physical Demands: May include long periods of sitting along with ability to lift up to 30lbs
• Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills
• Effective communication skills by telephone and email
• Must be able to multi-task while using good judgement

We offer an excellent benefits package, which includes:

• Weekly Pay
• Medical, Dental & Vision insurance (available 1st of next month)
• 401(k) Plan with 5% match
• Paid vacation
• Paid holidays
• (ESOP) Employee Stock Ownership Plan
• Company Paid Life Insurance
• Short & Long-term disability
• Employee Store discounts
• Employee Assistance Program

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to undergo a background check and drug screen?
• Do you have any experience in the medical field? (terminology, equipment, etc.)

Experience:

• Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Medina, OH 44256 (Required)

Work Location: In person

Salary : $15