What are the responsibilities and job description for the Customer Service Representative position at Discount Electronics?
About Us: Discount Electronics has been a leading provider of refurbished computers since 1997. Our mission is to offer high-quality computers at affordable prices, ensuring that everyone can access the technology they need. We take pride in our commitment to excellent customer service and strive to exceed our customers' expectations.
Position Details: We are looking for a passionate and approachable Customer Service Representative to join our team. In this role, you'll be essential in delivering outstanding customer experiences and upholding our reputation for excellent service. You’ll engage directly with customers through phone and email, helping them with their inquiries, guiding them to the right products, and resolving any issues they may face.
Tasks and Responsibilities:
- Engage with customers via phone or email, providing prompt and courteous assistance.
- Process customer orders efficiently and accurately.
- Offer detailed information about our products and services, helping customers make informed decisions.
- Able to do your own research and figure out the best way to troubleshoot a computer related issue.
- Troubleshoot computer-related problems, providing timely solutions or escalating complex issues to the appropriate team.
- Handle returns, exchanges, and other customer service-related requests in a professional manner.
Requirements:
- Must have a solid understanding of the Windows operating system and how computers function.
- Previous experience in a customer service role is essential, demonstrating your ability to effectively communicate with customers and address their needs.
- Possess advanced knowledge of computers and their hardware components to troubleshoot and provide accurate guidance to customers.
- Reliable and punctual, with a positive and customer-centric attitude.
- Availability between 8:00 AM and 5:00 PM, Monday to Friday, to ensure adequate coverage for customer inquiries and support.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $20 - $23