Distributor Account Manager

Description

The Distributor Account Manager's primary responsibility is to be the main point of contact for our strategic client accounts, using independent judgment to oversee the business relationship. The incumbent must have a complete understanding of assigned accounts, internal procedures, pricing, and products to successfully manage accounts.

Primary Duties & Responsibilities

• Acts as the primary point of contact and builds long-term relationships with customers
• Develops a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Uses critical thinking skills to ensure a timely and successful delivery of solutions according to customer needs and objectives
• Works independently to identify customer requirements and communicate to the internal manufacturing team, ensuring production and quality standards are met
• Accepts and assists customers with orders and pricing requests
• Independently tracks orders as they move through production and provides updates to customers as needed
• Works independently to resolve issues associated with the product after delivery
• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
• Identifies opportunities to capture additional sales
• Forecasts and tracks key account metrics
• Performs other duties as needed or assigned

Requirements

• High School Diploma or equivalent may include specialized classes beyond high school
• Typically possess 1 to 3 years of proven account management or other relevant work experience
• Excellent communication skills, both written and oral
• Self-motivated and able to thrive in a results-driven environment
• Analytical skills to determine what service(s) Discount Labels can provide to best help client(s)
• Critical thinking and problem-solving skills to deal with clients’ concerns/complaints & unique situations
• Organizational skills, ability to effectively pursue a variety of tasks simultaneously
• Keen attention to detail and adherence to deadlines
• Ability to obtain & provide timely information through oral or written communications both to/from customers and internal contacts (via phone, fax & email)
• PC/Mac ability, with knowledge of Microsoft Office Applications, preferred
• Ability to read and comprehend simple instructions. Ability to read, interpret and create simple correspondence and memos
• Ability to effectively present information one-on-one and in small group situations

Physical Requirements & Environmental Conditions

• Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Occasional exposure to one or more unpleasant or hazardous conditions 0% to 10% of work time.
• Incumbent constantly required to hear, speak, articulate, and use manual dexterity.
• Incumbent regularly required to stand, walk, use color vision, grasp, reach, and sit for prolonged periods of time.
• Incumbent occasionally required to carry and lift up to 25 lbs.

Company Paid Benefits:

• 10 paid holidays
• Paid Vacation
• MDLive – Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Company Offered Benefits:

• Dental*
• Vision*
• 401(k) – first of the month after 90 days of employment – auto-enroll at 3%
• Short term disability*
• Voluntary life insurance*
• Flexible spending account – health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits: 

· Medical*

* Benefit will be available on the 1st of the month after 60 days of employment

** Benefit will be available after 90 days of employment

About Us

Brook Whittle is a leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves and flexible packaging, with a focus on sustainable solutions, complex decoration, and digital printing. With a heritage rooted in product development and comprehensive in-house manufacturing, the company draws on its wide variety of specialized printing expertise, including flexographic, rotogravure, and digital. Brook Whittle operates nine production facilities across the US. To learn more about Brook Whittle, visit www.brookandwhittle.com

Our Culture

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We believe people are our greatest asset, that’s why we value individuals of strong character with drive, ambition, and creativity. We pride ourselves on long-lasting relationships with clients, vendors, and co-workers. We are the best at what we do and are looking for exceptional individuals to join our growing organization.

AAP/EEO Statement

Brook Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Salary : $50,000 - $65,000