What are the responsibilities and job description for the Lead Marketing Program position at Discover Financial Services, Inc.?
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors : We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description : What You’ll Do
Responsible for managing marketing programs and initiatives that increase acceptance, product adoption, and grow volume for the network. In this role, 50% of time will be devoted to managing the copy approval process on behalf of the Discover Home Loans marketing team. The remaining 50% will be spent working on projects related to customer experience and complaint resolution. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It
- Initiates copy approval requests using appropriate systems.
- Works with the Copy Approval Team in Compliance to streamline the approval process and resolve issues that come up during copy review.
- Assists with creation and substantiation of new marketing claims.
- Conducts deep dive research into specific complaint categories to provide insights that drive change.
- Handles administrative tasks related to complaint reporting and execution of customer surveys.
- Tracks key performance indicators and updates leadership.
- Creates and manages programs to drive acceptance and product adoptions.
- Maintains and enhances the value propositions for acceptance.
- Assists in implementing strategies to provide a quality customer experience for network clients.
- Provides feedback on opportunities to enhance partnerships.
Qualifications You’ll Need
If you think you are the right match for the following opportunity, apply after reading the complete description.
The Basics
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws :
Bonus Points If You Have
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline : The application window for this position is anticipated to close on Jan-12-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation : The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits :
We also offer a range of benefits and programs based on eligibility. These benefits include :
Learn more at mydiscoverbenefits.com.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and / or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
What are you waiting for? Apply today!
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