What are the responsibilities and job description for the Principal Relationship Management and Business Development position at Discover Financial Services, Inc.?
Principal Relationship Management and Business Development
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors : We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description : What You’ll Do
Primarily responsible for managing business development activities. Responsible for building and maintaining a portfolio of key relationships with external account stakeholders to drive business growth. Serves as the relationship manager for one or more partners.
Actively manages and escalates risk and customer-impacting complaints or issues within the day-to-day role to management. May have responsibility for a specific geographic territory. Performs market analyses and business development activities to increase network transaction volume, revenue generation and acceptance expansion.
Responsible for leading the acquiring, business development, and client management efforts for key hotel brands.
How You’ll Do It
- Develop strategic relationships with hotel payment eco-system players.
- Support exploration of new partnership opportunities that drive acceptance and volume growth.
- Manage clients to retain and grow existing issuing partners by exploring acceptance and volume growth.
- Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience.
- Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, incentives or pricing agreements while ensuring compliance with new processes and business practices.
- Work with manager to develop territory / prospect plan, engage processor partners to develop prospect and lead generation.
- Drive internal processes including development of communications, account management, approval requests and contract negotiations, compliance and risk management.
- Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development.
- Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
- Work closely with Compliance, Legal and Due Diligence to ensure proposals and contracts are effectively and accurately produced.
- Present product and marketing initiatives to network participants to improve Discover's position versus competition. Advise network participants of operational initiatives, new products / services / pricing or marketing program opportunities.
Qualifications You’ll Need
The Basics
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws :
Bonus Points If You Have
Application Deadline : The application window for this position is anticipated to close on Mar-02-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and / or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Applicants must be 18 or older at the time of hire.
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