Ortho Treatment Coordinator - Bilingual

Job Title: Ortho Treatment Coordinator

Location: Bryan TX

Length of Contract: Initial 9-12 Month with possibility for conversion to FT

Professional Summary:

The Orthodontic Treatment Coordinator (OTC) plays a crucial role in providing a positive patient experience by answering questions about planned treatments, fees, insurance, and payment options. This position is ideal for someone who thrives in a team-oriented, compassionate environment and enjoys working with children, who make up the majority of our patient base.

Responsibilities:

• Patient Interaction: Present orthodontic treatment plans, explain associated costs, and ensure all patient questions are answered.
• Education: Discuss the Orthodontist's treatment plan after it has been reviewed by clinical staff.
• Financial Coordination: Explain costs, insurance coverage, and available financing options to patients; track and monitor collections and follow up as needed.
• Compliance: Adhere to company payment policies, government regulations, and compliance programs.
• Community Engagement: Participate in local events, such as school screenings and presentations, to promote the practice.
• Patient Satisfaction: Solicit referrals and monitor patient satisfaction with treatment provided.
• Administrative Support: Confirm appointments and fees due with patients or guarantors the day prior or day of the appointment.
• Team Collaboration: Participate in morning huddles, foster teamwork, and promote a positive workplace culture.
• Additional Duties: Perform other tasks as necessary to support the Orthodontist and the practice.

Qualifications

• Education: High School Diploma or GED equivalent (required).
• Experience:
• Minimum 1 year as an Orthodontic Treatment Coordinator (required).
• Minimum 3 years of customer service experience (preferred).
• Skills and Certifications:
• Bilingual in English and Spanish (required).
• CPR/BLS certification (required).
• X-ray certification (preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general computer skills (strongly preferred).
• High-level knowledge of orthodontic procedures, treatment planning, and CDT codes (highly preferred).
• Familiarity with dental insurances, PPOs, self-pay collections, and financing options (preferred).
• Excellent written and verbal communication skills (required).
• Personal Attributes: A passion for working with children, a team-oriented attitude, and a commitment to providing exceptional patient care.

Job Types: Part-time, Contract, Temporary

Pay: $17.00 - $21.00 per hour

Expected hours: 24 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Ortho Treatment Coordinator: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Bryan, TX 77802 (Required)

Work Location: In person

Salary : $17 - $21