Job Description
The Business Office Manager is responsible for assisting with interviewing, hiring, discipline, management and development of department staff, duties and policy; along with reporting duties and assisting with managing accounts receivables outstanding.
Major Areas of Responsibilities :
- Keep detailed and updated reports
- Effectively communicate to any party
- Conflict resolution
- Assist with Revenue Cycle Management
- Assist with Staff Training
- Assist with managing Merchant Service accounts
- Maintain department protocol and policies
- Complete tasks / duties assigned by the BOM and Dir. RCM
Specific Responsibilities :
Read and understand authorizations for treatment renderedRead and understand explanation of benefits (EOB’s)Read and understand single case agreement (SCA) and letters of agreement (LOA’s)Read and understand Verification of Benefits (VOB), including but not limited to calculating patient responsibility, correct payer payment and day limitationsAble to help with calls from patients and their families in regard to policy, patient responsibility and direction. Handle escalated patient accounts; by assisting collection coordinator via, but not limited to, phone call, email correspondence or further escalation to BOM and Dir RCM.Follow up on escalated outstanding amounts with all involved parties (such as, but not limited to payers and patients)Keep detailed notes (including call notes) for all communications with other departments, managers and outside agencies such as insurances, etc. regarding the settlement process in the escalated patient accountKeep hardcopies of all electronic or mailed correspondence in escalated patient accountNote and offer solutions of trends in insurance practices. payment (or non-payment)Processing requests for further documentation from payersMeet with Business Office Manager, semi-monthly, to discuss status of aging accountsReview the aging report (Excel) with updated and relevant status information in conjunction with the leads of each department. , weeklyIdentify accounts for potential write off or bad debtAssist in processing requests from team forgiven regarding refunds, adjustments and transfers, credit memo, adjustment or write off; at the minimum of once a monthAssist in identifying topics of discussion to be discussed during semi-monthly department weekly meetings.Keep assigned running reports up to date at regular intervalsTraining of department staffManage Merchant Service accounts (Authorize.Net, Wells Fargo and Web Portal / Gateway)Keep up to date with payers’ issues, concerns, protocol and changesMeet regularly with Business Office Manager to discuss aging report and statusAssist collection coordinator team members with audit on accounts, account audits as neededFollow guidelines as laid out in the DPM, Inc employee handbookResolve any conflicts that arise in a professional manner, including but not limited to handing over the escalated conflict to the Manager for resolutionEffectively manage schedules, work and needs of department staff, including Business Office ManagerWrite, review and update department protocol and policy, as neededMaintain department handbook (Policy and Procedure Manual)Complete both Mid-month and End of Month reports, in a timely and regular mannerComplete all assigned duties and tasks as assigned by the BOM and Dir. RCM, in the time requestedFollow up with appropriate staff regarding outstanding contract issuesWork closely with accounts payable department and manager, as neededAssist in onboarding new coordinators as needed.Qualifications
Minimum Associates Degree or certification in Medical Billing / Health Claims Examining, orMinimum 4 to 6 years experience in Medical Billing, Health Claims Examining and Collections, alongside supervisory experienceExcellent customer service and interpersonal skillsMust be able to work under time constraints and pressureExtremely detail orientedWorking knowledge of DPM, Inc protocol and employee handbookAbility to write comprehensive and detailed notesAbility to effectively train staff membersDemonstrated ability to effectively communicate (verbal and written)Demonstrated ability to resolve conflicts in a professional mannerAdditional Information
We are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
For more information about our company benefits, please visit us at discoverybehavioralhealth.com / careers /
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
