Front Desk Associate

Front Desk Associate

Reports To: Membership & Administrative Coordinator

Nature and Scope of Position: Performs visitor service and sales duties at the front desk of the museum, providing high quality guest service and accuracy in executing transactions.

Key areas of responsibility:

Visitor Service

• Proactively interact with the general public, greeting and welcoming visitors.
• Welcome and check in admissions, school groups, special events, birthday parties and other museum programs.
• Answer questions on admission, memberships, museum exhibits, and other museum programs.
• Answer incoming telephone calls and emails in a friendly and professional manner, including routing calls and taking messages.
• Present a consistently professional, friendly, and enthusiastic demeanor in all dealings with visitors, trustees, donors, and vendors, both on the phone and in person.
• Deal diplomatically with visitor complaints and complaint response.
• Monitor the flow of visitors into, and out of, the museum, and notify appropriate staff of any inappropriate or unsafe activities.
• Collect visitor information, including visitor surveys.
• Work collaboratively with security and facilities staff and report maintenance and security needs.

Sales

• Perform opening and closing procedures for registers.
• Perform all aspects of admission procedures for the museum, including front-line cash receipts and control. Perform sales of admissions, memberships, birthdays, other museum events and programs, donations, and gift merchandise.
• Utilize Altru admission software in order to effectively complete assigned tasks.

Other

• Office duty type support to development department, as assigned
• Attend monthly staff meetings, if possible
• Other duties as assigned

Competencies:

• Exceptional customer service skills
• Professional demeanor
• Attention to detail
• Punctuality and dependability
• Quality-minded
• Flexibility
• Multi-task
• Prioritization skills
• Organized
• Friendly, enthusiastic
• Analytical, problem solving skills
• Communication skills
• Interpersonal skills, verbal and written

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skills and/or abilities required:

• General office, sales, and customer service experience
• Experience working with retail point of sale systems
• Skills in utilizing Excel and data entry at an intermediate level
• Availability to work weekends and occasional evening events.
• Frequent standing, sitting, and walking with occasional climbing stairs, bending and lifting light loads (10lbs)
• Frequent repetitive movement tasks (typing, stuffing envelopes, collating documents/mailings)
• Use of computer and keyboard, listening and speaking in person and on the phone.
• Noise level varies from quiet to loud
• Temperature varies from hot to cold

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: No more than 34 per week

Shift:

• 8 hour shift

Application Question(s):

• Are you available to work Saturdays?
• Are you available to work Sundays?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Cash handling: 2 years (Required)

Ability to Relocate:

• Murfreesboro, TN 37127: Relocate before starting work (Required)

Work Location: In person

Salary : $15