Visitor Service Associate I

Visitor Service Associate I

Reports to: Visitor Experience Coordinator

Nature and Scope of Position: Interacting with guests and assisting with keeping the building and exhibits clean and safe with opportunity to advance to Front Desk, Programs, and Exhibits.

Key areas of responsibility

Visitor Services

• As the first line of contact, proactively interact with the general public, greeting and welcoming visitors.
• Greet and interact with museum guests to make them feel welcome and enhance their visitor experience.
• Identify and work to resolve any visitor-related issues.
• Respond effectively and knowledgeably to questions from visitors regarding all aspects of the museum including exhibit information, planned programs/events, local tourist information, along with membership and volunteer opportunities.
• Perform routine cleaning of facilities and exhibition spaces to ensure the best possible visitor experience.
• Assist with all opening and closing procedures for exhibition spaces and notify exhibit staff of any repairs/maintenance needs for exhibit spaces
• Present a consistently professional, friendly, and enthusiastic demeanor in all dealings with visitors, trustees, donors, and vendors.
• Monitor the flow of visitors into, and out of, the museum, and notify appropriate staff of any inappropriate or unsafe activities.

Other

• Attend monthly staff meetings and monthly visitor services meetings.
• Other duties as assigned

Competencies:

Strong communication skills Interpersonal skills

Results-oriented Attention to detail

Quality-minded Flexibility

Multi-task Prioritization skills

Client service-minded Punctuality and timeliness

Organized Positive, upbeat attitude

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skills and/or abilities required:

• Ability to interact effectively, professionally, and courteously with visitors, staff and volunteers.
• Interactive and fast-paced team oriented tasks
• Exhibit high levels of flexibility and ability to work with a team
• Must possess a valid Tennessee Driver’s License or have access to reliable transportation..
• Ability to relate to persons of all ages, diverse backgrounds, skills and abilities.
• Must be able to handle multiple tasks.
• Comply with a flexible work schedule, including weekends and holidays.
• This job requires periods of standing, sitting, walking, stooping, kneeling, reaching, turning, twisting, bending above and below the waist, use of hands and arms, lifting, talking, hearing, use of computer and keyboard. Must have the ability to use both hands in fine manipulation of small tools; the ability to see well enough to read handwritten and typewritten materials; push/pull up to 10 lbs.
• Noise level varies from quiet to loud
• Temperature varies from hot to cold

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 32 per week

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Morning shift

Application Question(s):

• Are you available on Saturdays?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15