What are the responsibilities and job description for the Exchange Visitor Program Associate position at Southwestern Companies?
JOB SUMMARY : The Exchange Visitor Program Associate assists with addressing participant and host inquiries, concerns, and issues to ensure high levels of satisfaction as well as program compliance. This position provides support with processing applications and documentation. The Exchange Visitor Program Associate maintains accurate participant records and databases. This position provides administrative support with orientation sessions for incoming participants. The Exchange Visitor Program Associate coordinates various aspects of exchange visitor program management to include participant screening, pre-arrival logistics, participant onboarding, on-program support, data management, site visits, and post-program services. This position reports to the Program Manager and provides excellent service to team members and clients while demonstrating the company values and supporting the mission.JOB DUTIES AND RESPONSIBILITIES : Assist with addressing participant and host inquiries, concerns, and issues to ensure high levels of satisfaction as well as program complianceAssist with processing participant applications and documentationMaintain accurate participant records and databasesProvide administrative support with orientation sessions for incoming participantsCoordinate visa appointments and issuanceProvide pre-departure information and guidanceAssist with travel arrangements and accommodationsMaintain regular communication with participants throughout their programProvide assistance with administrative tasks Resolve participant issues and concerns in a timely mannerCoordinate with host institutions and supervisorsAssist participants with program completion and evaluationsFacilitate optional extensions or changes of statusProvide guidance on re-entry to home countriesPrepare reports and statistics as requiredPerform other duties as assignedREQUIRED QUALIFICATIONS : Bachelor's Degree in Business Administration, Operations, Student Personnel Services, Student Affairs or related field2 years of experience in customer serviceProficient in Microsoft OfficeBasic understanding of the U.S Cultural Exchange program purpose and rulesWillingness and aptitude for acquiring new knowledge and skillsAbility to accurately follow instructions and complete tasks with precisionAdherence to ethical standards and professional behavior in a workplace settingThe ability to adjust to new tasks and responsibilitiesA desire to learn and explore new ideasAbility to find information and resources to support their workAbility to work on multiple projects simultaneously while accomplishing daily tasksEffective oral and written communication skills and excellent interpersonal skillsAttention to detail and critical thinker with exceptional problem-solving skillsHigh standards for integrity, honesty, professionalism, and work ethicCommitment to service excellenceAbility to work independently while demonstrating excellent organization and follow throughDemonstrate flexible and efficient time management and ability to prioritize workloadAbility and willingness to move with purpose and a strong sense of urgencySelf-motivated, positive, and enthusiasticSelf-starter with a strong desire to exceed expectations and capable of supporting a team Maintain confidentiality discretionAbility to effectively work in collaboration with others to achieve business objectivesWilling to grow and be challengedAttend training as requested
