What are the responsibilities and job description for the Front Desk Clerk position at Discovery Inn & Suites?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Not limited to listed task
Skills
- Work experience as a Hotel Front Desk Receptionist or similar role
- Experience with hotel reservations software, like Anand System (ASI Software)
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Cash handling
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
Work Location: In person
Salary : $9 - $11