What are the responsibilities and job description for the Valet Manager position at Discovery Land Company?
If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please
click here
to apply internally.
The Valet Manager is responsible for creating an environment that encourages positive, lasting impressions for our members, guests, and fellow team members. The Valet Supervisor will oversee the daily operations of the transportation department, including on-site parking, transportation of member, guests, and staff, and the club vehicles maintenance. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Duties & Responsibilities:
- Developing and training valets to ensure job expectations are met.
- Develop and maintain excellent member and guest relations.
- Handle customer complaints and day-to-day operational issues.
- Oversee the customer service to ensure member and guest satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Ensure compliance with company and member policies and procedures.
- Provide exceptional service and communication at all times with members, guests, and team members.
- Assist with daily operations such as greeting members and guests, parking and retrieving vehicles and golf carts.
- Will be responsible to drive, pick up, or drop off members and VIP guests around the local area, which includes the airport.
- Adhere to and ensure department policies/procedures are adhered to.
- Keep parking areas clean and orderly.
- Oversee maintenance and cleaning program of transportation shuttles and company vehicles.
- Check the condition of transport vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure everything is in working order.
- Provide deliveries/pickups as needed, and run other errands as needed.
- Review usage reports and relay relevant information to club leadership.
- Operate light and heavy passenger vans and buses for transport to airports, off-site housing, off-site entertainment/activities and more as needed.
- Create and distribute staff transportation schedules.
- Lead department meetings and trainings
- Attend operational meetings as necessary.
- Any addition duties as assigned.
Skills & Qualifications:
- Valid U.S. Driver’s license or International Equivalent.
- High School diploma, GED or equivalent.
- At least one (1) year of parking or transportation industry experience.
- Prior experience and/or leadership role in a high-volume environment at a restaurant, resort, or private club (preferred).
- Ability to train, lead, and manage teams of valet parking attendants.
- Proficient in proper and safe driving of vehicles.
- Driving record that meets the Club’s insurance requirements.
- Excellent organizational, time management, and problem solving abilities.
- Able to sit and/or stand for extended periods of time and use vision, hearing, and hands/arms to drive multi-passenger vehicles.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length due to business demands.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
Benefits
- Competitive Pay
- Medical, Dental, and Vision Benefits (Full-Time Year Round Only)
- 401k Contribution (Full-Time Year Round Only)
- Paid Time Off and Paid Holidays (Full-Time Year Round Only)
- Employee Meals, Referral Incentives, and Recognition Programs
- Holiday Pay
- Professional development and upward mobility opportunities
- Work-Family Culture
About Us
Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com
Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit:
http://www.discoverylandco.com
.
