Sr Site Reliability Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

This team focuses on empowering that storytelling through innovative solutions.

• Reduce/Eliminate Guest Impacting Incidents/Outages across the Disney Experiences Portfolios
• Allow the product teams to focus on development and enhancement of our Products
  
  
  

Operational duties include, but are not limited to:

• Providing 24/7 on-call support as required
• Monitoring and optimizing site reliability for optimal performance
• Implementing automation to eliminate repetitive tasks
• Managing incidents and conducting root cause analysis
• Remediating security issues of our services in the cloud
• Troubleshooting cloud infrastructure application and network issues
• Maintaining comprehensive technical documentation
  
  
  

Engineering duties include:

• Provisioning reliable cloud infrastructure services
• Architecting active-active multi-region systems
• Eliminating single points of failure
• Planning capacity and auto-scaling cloud services
• Designing, building, and integrating software
• Monitoring cloud applications (VMs/Containers/Kubernetes)
• Mentoring operations team members in their areas of expertise
  
  
  

Qualities we are looking for:

• You like working with clients - you will work with customers/product engineering to gather requirements. You like hearing stories.
• You have a passion for improvement - you have passion for improving processes (e.g. through less code, fewer manual steps, fewer systems, improving velocity).
• You are law-abiding but agent-of-change - you will advocate compliance with known standards and engage engineers to improve upon processes
• You are a team player - you mentor others and contribute support documentation; here, heroes work at enriching the team
• You can multitask - you are action oriented, capable of working concurrent projects
• You have a developer mindset and are comfortable writing code
• With an operations mindset you have some experience in maintaining production systems
  
  
  

Expectations:

• Responsible for creating breakdown of tasks to meet project objectives
• Responsible for on time ticket and task completion
  
  
  

The growth path will have you:

• Responsible for turning strategy into multiple project objectives
• Accountable for/teaching other engineers how to create breakdowns of tasks
• Accountable for/teaching other engineers how to complete tasks
• Responsible for sharing their work/experiences with the greater org
  
  
  

Technical Requirements:

• 5 years relevant, progressive experience in the reliability engineering space.
• Knowledge of Build/Release skills: Work with product development teams to maintain SDLC pipelines.
• Expert monitoring skills: Ensure monitoring tools effectively notify guest-facing issues.
• Expert team communication skills: Ensure team understands and approves solutions.
• Expert technical fundamentals: Mastery of Unix system administration duties.
• Experience in the public cloud: Proficient with launching products on platforms like Google, AWS, Azure, SalesForce, and private clouds.
• Experience in Infrastructure as Code (IaC): Adopt an IaC mindset (Terraform, Helm, Chef).
  
  
  

Preferred Technical Qualifications (listed in order importance):

• At least one of the following languages: Golang or Python
• Container orchestration: Kubernetes, ECS, AppEngine
• Building docker images
• Alerting and Monitoring: using Appdynamics, Splunk, Grafana, etc
• CICD ( with Jenkins or Harness, GitHub or Gitlab )
• SDLC Build and Release processes
  
  
  

Additional knowledge of/with:

• Languages: NodeJs, Java
• AWS Cloud (Fargate, ECS, Lambdas, ApiGateways, EC2, S3, ALB/ELB, Elasticache, EKS, KMS-Secret Manager, VPCs, IAM)
• Google Cloud Platform (App Engine, Kubernetes ( Helm/Tiller ), Cloud Functions, Firebase, IAM)
• Logging/Monitoring/Alerting (Cloudwatch/Splunk/AppDynamics/Elasticache/Grafana)
• Terraform/Atlantis
• Rundeck, Chef, Ansible, Vault
• MessageQueueing: RabbitMQ, PubSub
• Load balancers
  
  
  

Required Education:

• Bachelor's degree in computer science, Information Systems or related equivalent experience.
  
  
  

Preferred Education:

• Master’s degree in computer science, Information Systems or related equivalent experience.
  
  
  

#DISNEYTECH

The hiring range for this position in Glendale, CA/Anaheim, CA is $138,800 - $186,100 per year and in Seattle, WA is $145,400 - $195,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.