What are the responsibilities and job description for the Stage Manager position at Disney Parks, Experiences and Products?
The Stage Manager is a leadership position that oversees daily management of Cast in a Park Operations department (Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking.) You will ensure efficient and safe operations, drive a positive Guest experience, increase Cast engagement and safeguard our brand. You will strive to improve Guest service standards; recognize/coaches Cast behaviors; and manage the business through Key Business Drivers. The role could be in Downtown Disney, Disneyland Park, Disney California Adventure park, Main Entrance or Resort Transportation & Parking.
You will report to a Sr. Stage Manager
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Required Education :
Preferred Education :
Bachelor’s degree
Additional Information :
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
#DPEP_MEDIA
You will report to a Sr. Stage Manager
Responsibilities :
- Demonstrate commitment to excellence and working in the operation daily, which includes working with Guests and Cast Members and resolving any issues
- Maintain positivity and Cast focus to inspire and develop a diverse team
- Recognize Cast Members and hold them accountable for delivering excellence in safety, courtesy, show, inclusion and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
- Exceed Guest expectations that yield results and positive Guest feedback
- Partner and collaborate with other leadership teams due to shared Cast base
- Participate in departmental meetings and communicate relevant information to Cast Members
- Make balanced daily operational decisions that benefit Guests, Cast Members and the demands of the business
- Monitor daily staffing levels based on demand. Deliver daily results
- Support local projects and monitor any potential impacts to the Guest and Cast experience
Basic Qualifications :
- 1-3 years of leadership/managerial experience, in an hourly or salaried leadership role
- Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict with partnership and networking skills
- Demonstrated operational guest service experience and guest service skills
- Demonstrated organizational, multi-tasking and time management skills with attention to detail
- Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology
- Demonstrated understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
- Ability to work a flexible work schedule, including weekends, variable shifts and holidays
Preferred Qualifications:
- Operations experience in Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking or similar operational roles (at DLR or outside the Theme Park industry.)
- Prior experience leading in a union environment
- Bilingual skills
Required Education :
High school degree or equivalent
Preferred Education :
Bachelor’s degree
Additional Information :
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
#DPEP_MEDIA
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