Account Manager II

JOB SUMMARY The Account Manager is responsible for advancing and maintaining customer relationships, driving sales growth, and executing strategic aftermarket initiatives. This role involves effectively engaging with various levels of customer management, collecting comprehensive customer and market insights, and identifying aftermarket opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain accurate customer records in company databases.
• Applies skills, to moderately complex tasks.
• Responsible for nurturing customer relationships, forecasting and planning and knowing the purchasing process / status.
• Build and maintain customer relationships focusing on :

Advocating for customers.

Face-to-face interactions with customers and the identified markets we serve.

Developing multiple relationships & communication pathways within a customer organization including Engineering, Plant Management, Production and Maintenance department, General Management and Procurement.

Maintaining up-to-date understanding of industry trends and technical developments.

Identifying opportunities & advising on available technology or service solutions.

Clearly articulate Our Client’s value proposition, offerings, and market advantages.

Efficient & timely responses on general inquiries, opportunities, and formal RFQ’s.

Obtaining and coordinating data and information flow to the customer.

Understand customers' equipment installed, lifespan of components and equipment, field service requirements and customer contacts.

Researching customer needs and performing buying behaviors analysis in order to take a proactive selling approach.

Identifying, developing, & managing the opportunity pipeline within the customer portfolio.

Driving opportunities and closing the deal in an efficient and professional manner.

Delivering against sales, revenue, and GM goals for all three Aftermarket revenue streams.

Delivering against medium sales targets. Growing commercial activity within the wallet.

Handling regional and more complex customers, typically a Tier II or a Tier III customer.

Creating long-lasting relationships with customers’ employees.

Cross-functional & global collaboration.

Coordinating proposal development and technology offering with internal sales operations and technical teams.

Working with appropriate internal and external stakeholders to finalize contracts.

Supporting market development & go-to-market (GTM) delivery with new innovation launches.

Preparing customer visit reports and distributing them to appropriate internal stakeholders.

Assisting with and creating forecasting planning.

Observing all Our Client & OSHA safety policies and / or customer’s safety policies, whichever is stricter.

Performing other related duties as required and assigned.

QUALIFICATIONS AND SKILLS

Salary : $110,000 - $120,000