What are the responsibilities and job description for the Receptionist (FT) - Argyle position at Distinguished Vineyards?
We have an exciting opportunity for a Receptionist to join the Argyle Winery hospitality team! Reporting to the Tasting Room Manager, this role is responsible for providing exceptional hospitality support by supporting the reservation process for all consumer experiences through phone, website, email, and Tock system. The incumbent will have the ability to provide support to consumers in selection of experiences or wines, supporting sales organization on trade events, and event team on private event inquires. This role also maintains all web sources of business hours, reservation details, and event calendars. This role is based in Dundee, OR and is a full-time non-exempt position, working Wednesday - Sunday and the incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!
Minimum Qualifications:
- High School Diploma or equivalent plus a year hospitality, business to consumer customer service, retail sales, experience, or inbound phone experience
- Previous experience in a fast-paced, role; preference given to those with experience in wineries, restaurants, retail or as an administrative assistant
- Experience with reservation software/table management software
- Must have understanding of arranging priorities and time management with the ability to multi-task
- Have technical aptitude for computer systems that include MS Office Suite, AI, SMS, and automation email
- Strong communication skills for developing and drafting written memos delivery of verbal notifications/instruction
- Knowledge of geographical area to deliver information pertaining to local sites, wineries, hotels, and historical sites
Must be able to provide U.S. Work Authorization without current or future sponsorship.
Key Responsibilities include but are not limited to:
- Assists guests with booking experiences through phone calls, emails, website, or Tock links with best in class customer service skills.
- Communicates reservation details or consumer data to appropriate teams or inputs into proper technology platform for CRM.
- Works closely with Tasting Room management to maximize capacity and adhere to hospitality standards.
- Provides recommendations for dinning, lodging, etc tailored to consumer preference.
- Provides consumer feedback, and maintains reviews on reservations to management.
- Assists in processing event bookings.
- Maintains product, club, shipping and compliance knowledge to best assist consumers with purchase.
- Answer phone and email reservation inquiries and assists guests with scheduling.
- Assist guests in restaurant and lodging recommendations.
- Assists in seating and greeting of consumers on a on demand basis.
- Provides support with data entry as needed and assists in booking meetings on property.
Argyle Equity and Inclusion Statement - Argyle for All
At Argyle, we welcome differences, seek diverse perspectives and stand for fairness. While there will always be more work to be done as we honor and uphold the values of equity and inclusion, we strive to do the right thing, not just for today, but for the long-term. We understand that our words matter, but that our actions matter more. We are an equal-opportunity employer because we believe in equality for all. From our own employees to our guests, customers, community and industry partners, we are committed to treating everyone with the dignity, respect and kindness that they deserve. At Argyle, our doors are open to all.
By joining Distinguished Vineyards, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. To learn more about Argyle Winery, please visit the website: www.argylewinery.com. To learn more about our culture, please visit our website: Distinguished Vineyards
